Charlotte Tilbury29 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Wedding makeup consultation
I went to the Charlotte Tilbury store in Southampton and met Liv. She was really friendly and made me and a group of older women feel right at home. Liv patiently walked us through all the different wedding makeup products without pressuring us to buy anything. I was thrilled with the final look and ended up buying more makeup than I had originally planned. I was able to apply the makeup on my own and it lasted all day. I am very pleased with my purchase!
Disappointing purchase
The brand's promotion of a product that caught my attention turned into a disappointment when I found out it was out of stock and not going to be restocked. I was wondering why it was still being featured on the website if it's not available. Customer Service did explain the situation and offered an alternative, but it was a shimmer product when I needed a matte one for my skin. It seems like this brand focuses more on younger people who prefer shiny, glittery makeup, which isn't what I'm looking for. Unfortunately, I don't think this brand is the right fit for me. There are plenty of other companies out there that are ready to take my money, and I don't want to deal with the hassle. Who's to say we don't all secretly wish to be 21 again?
Recent order
I just ordered something online and ran into some problems getting it. When I called customer service, I spoke with a person named Izzy. Izzy was so helpful and really went out of their way to make sure everything got sorted out. They gave me more details about my order and helped me figure out what to do. I really valued how much Izzy cared and paid attention to every little thing. Thanks for the great help!
Express delivery order
I recently had a problem with my express delivery order that didn't go through the right courier service. But when I contacted customer service, a rep named Rachel helped me right away. She gave me fast and effective help, making sure my order was resent with express delivery. I was really impressed by Rachel's hard work and how she fixed my problem. Overall, I had a good experience.
Recent online order
I just bought something online and ended up getting the wrong item shipped to me. But when I reached out to customer service, they were so great! Aleena S really helped me out and fixed everything super fast. She made sure the right stuff was sent to me, and even said I could keep the wrong ones or give them away. It all went really smoothly and quickly, and I couldn't have asked for a better outcome.
Lip liner purchase
I had a bit of a rough time with this customer service lady named Milli, she wasn't much help with fixing my problem. But I gave it another shot and got in touch with a different rep named Aleena, and she was able to sort everything out real quick. It was my first time dealing with customer service and I was kinda let down at the start, but Aleena totally turned it around for me and got me back on board with the brand. On a happier note, I'm absolutely loving this lip liner I bought - it's seriously the best one I've ever tried.
Lipstick and eyeshadow palette.
I had such a good time at the store. The people working there were so friendly and knew their stuff, especially when it came to helping me pick out the perfect lipstick and eyeshadow. The customer service provider, I think her name was Hanni, was so patient and solved a problem I had with one of the products. I was really grateful for her help and would totally suggest this store to others.
Efficient replacement process
I got this thing I ordered and it came all messed up. So, I reached out to customer service with my order number and some pics. They actually fixed it super fast and sent me a new one right away with express shipping. I've ordered a bunch of stuff before this and never had a problem, so I'm really impressed with the products and the service. Good job, eh!
Makeup, Brushes, Fast Shipping
Oh my goodness, I just had the best experience ever, eh! I needed my makeup and brushes really quick, so I contacted customer service. The lady named Kat was absolutely amazing, she helped me get my order super fast. I got it even quicker than I expected. Thank you so much, Kat!
Late delivery, unfulfilled order, disappointed
I recently bought something online and it got here late because the delivery service totally dropped the ball. Charlotte Tilbury did their part and sent it out quickly, but the courier, Evri, messed up and it didn't arrive on time like I needed. I told them it was important to get it by a certain time, but they missed it, which was super annoying. And they didn't even offer any sort of compensation, just made empty promises about doing better next time. It's frustrating to see the same problems happening, especially since I mentioned similar issues in a review I wrote two years ago.
Broken item, customer service resolution, Charlotte Tilbury products
I had a little trouble with my order from the store 'cause one of the items came broken. But lemme tell ya, the customer service team was top-notch! They handled everything like pros, real quick, and made sure I was happy in the end. I gotta say, I was pretty impressed with how they fixed things up for me. Even though there was a little bump in the road, I still adore all the products from Charlotte Tilbury and now I have quite a collection goin' on.
Makeup purchase
I love Charlotte Tilbury products, so I decided to check out their website for some stuff that Sephora doesn't carry. I found a bunch of things I liked and ordered some makeup. The shipping was super fast, even though I went with expedited shipping. But when my order arrived, two items were broken, which was a bummer because I wanted to bring them on vacation. I contacted customer service and talked to Lucy S. She was amazing - she fixed the problem quickly and made sure I got a refund. Lucy S went above and beyond to make sure I was happy with how things turned out. She really knows how to give great customer service. I'm really thankful for her help and will definitely keep shopping on the brand's website because of the awesome experience I had with Lucy S.
Missing order, quick customer service, fast replacement
Alright, so like, I ordered some stuff online and when it came, one of the things was missing! So I reached out to them, and this girl named Olivia H got back to me really quickly. She was all like, "sorry about that, let me fix it for you!" And now they're sending me a whole new order really quickly! I'm so happy 'cause I spent a lot of money on this stuff.
Magic Cream
I just got the Magic Cream and I'm totally obsessed with it! The way it feels on my skin is amazing, and it really makes my skin feel so hydrated and radiant. It's definitely worth every penny.
Makeup products
I got some makeup stuff online and was so excited to get them. But when my package didn't show up on time, I contacted customer service. They were super nice and kept me in the loop with what was going on with my order. Turns out my package went missing during shipping, but the customer service crew sorted it out and gave me a refund right away. I'm thankful for how quickly they dealt with my problem.
Missing item resolution
I had a problem with my order because something was missing. But, I got in touch with Sonia and she was super helpful. She got back to me right away and made sure all my questions were answered. After I gave her the info she needed, Sonia quickly set up a replacement to be sent out. I was really impressed by how fast and professional she was in dealing with everything. Thanks a lot, Sonia!
Favourite brand products
I absolutely love everything I purchase from this brand! It's seriously amazing and never lets me down. The customer service is outstanding and they always make sure to quickly resolve any problems. Big shoutout to Janath for helping me out with a missing promo item - you're amazing! Thanks for being so fantastic!
Makeup products
I was so close to not wanting to contact this store again after a really bad time with their customer service reps last week. They were so close to being rude and made me feel like I was just bothering them. But then, Janath completely changed my mind. She was so helpful, kind, and very professional. She made me feel like my business was appreciated and she really restored my trust in this store. I can't thank her enough for her amazing service.
Replacement order
I reached out to customer service 'cause my order went missing. Laura P was so awesome, she let me know my replacement stuff was coming pronto with express shipping. The next day, I got everything and I was thrilled! I already adore the products, but the service was top-notch. Thanks a bunch, Laura P!
Oopsie Daisy Order
My Oopsie Daisy order got mixed up, but it actually turned into a pleasant surprise! Instead of what I ordered, I ended up with the wrong item from the store. Luckily, the customer service team was right on it and fixed the mix-up in no time. They were super friendly and helpful, making me feel like a total VIP. It was a great experience!
About Charlotte Tilbury
Charlotte Tilbury is a British cosmetics company founded in 2013 by Charlotte Tilbury, a renowned makeup artist. The brand is known for its luxury makeup and skincare products, which aim to empower individuals through easy-to-use formulas and glamour. Charlotte Tilbury's product range includes a wide variety of items, such as lipstick, foundation, eye shadow, and skincare essentials designed to provide professional-quality results. The company emphasizes cruelty-free testing and high-quality ingredients. Over the years, Charlotte Tilbury has gained a significant following and accolades within the beauty industry, attributed to its innovative products and commitment to beauty empowerment.
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Categories Charlotte Tilbury
Online shopping | Personal care
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Last update: November 2024
Review with most votes
Makeup products
The makeup products from here are honestly amazing. I've been a fan ever since I came across them. Whether it's the foundation, highlighter, or blush, they give me a b... Read onBy: A. Aufderhar