Casadei - Reviews and experiences

This customer service is just terrible, honestly. Can't even find a manager when you need one. And don't even get me started on those tracking codes they provide - complete nonsense. If you order stuff from different places through them, good luck getting the website to actually show you what's going on. It's like a disaster waiting to happen every time you shop there, seriously. If you're really into their stuff and can't resist, try finding other retailers with better service - it's worth it. Waiting for weeks to know where your stuff is without any useful info from them is ridiculous. Definitely worth reporting. I'll give their products one star, though, because they're actually well-made. But man, the prices are sky-high compared to other options out there, it's insane.

I've been a loyal customer of theirs for years and always loved their shoes. But let me tell you, despite the high prices, I felt like I was getting service from a cheap shoe store. Back in April 2022, I bought a 675 euro plexiglass sandal and after only wearing it twice, the film on ONE SHOE, the right one, started peeling off all over the sandal and even on the heel where my foot barely touches. I sent photos of both sandals - one new and fine, the other clearly defective. They told me it was because my foot was sweating (just the right foot, they said!) and that it wasn't a manufacturing issue. I sent more pics, but never heard back from them. So, I went back to the Rome boutique where I bought them, receipt in hand. Despite the salesperson being rude and dismissive, I insisted on photos, which she eventually took and said she'd send to customer service. Well, it's been months and still no response. Seems like they don't want to own up to their mistake. I won't be buying from them again, that's for sure. You're better off going with the Chinese brands - at least you know what you're getting for 10 euros. Can't believe I paid 675 for this! That's my two cents on the matter.

Oh man, these shoes are seriously the bomb! I’ve been rocking them for ages and they’re my go-to pair. And let me tell ya, the folks at the store are the sweetest and super helpful. They go above and beyond to make sure you’re totally satisfied with your shoe game!

I recently bought a pair of shoes from this place, and I gotta say I was really disappointed with the whole experience. The customer service wasn't great at all. The staff didn't really listen to my concerns and just brushed off my complaints. The shoes I got had some obvious defects, but the company didn't even admit to them. Plus, the price I paid didn't match the lousy quality of the product, so I feel like I wasted my money. All in all, I really regret shopping here and wouldn't suggest it to anyone else.