Casadei - Reviews and experiences

Honestly, it was a awful experience. I wouldn't suggest buying from their website at all. The customer service is just not there! I wanted to switch the size of the shoes I got, but I had to do a return instead and couldn't even exchange them. I ended up losing out on the first purchase discount. Plus, the return help is nowhere to be found and the reps really don't know much at all. In the end, I had to count on TNT to send the package again.

This company is a total joke, eh? The shoes I bought cost me a pretty penny and totally fell apart after only a few wears, eh? When I tried to return them, they gave me a hard time, eh? Their customer service team was so rude and unhelpful, they even hung up on me a bunch of times! It wasn't until I mentioned taking legal action that they finally agreed to give me my money back. Don't waste your money on this company, eh?

I can't believe how incompetent and deceiving this company is. I placed an order online, got charged, and was hoping for some sort of communication about my purchase. But lo and behold, I found out on their website that my order got cancelled with no heads up. When I contacted customer service, they casually confessed they didn't even have the shoes in stock when I ordered them. And then, can you believe it, they had the nerve to tell me to just wait for a refund that may or may not show up 'in the next following days'. The lack of honesty and responsibility here is just unbelievable.

I contacted Casadei about fixing a pair of brand new Blade C+C shoes that got damaged on their second wear. They were stored in a red fabric shoe bag that left lint on the crystals and messed up their look. I sent pictures and asked to pay for the repair, but they said no without telling me why. Now I'm stuck with unusable shoes and the only ones who can fix them won't do it for no reason. It's so disappointing! Other brands like Prada have no problem fixing items even years later, but Casadei just didn't care. They lost a loyal customer.

Customer service is pretty much non-existent. I got a pair of sandals worth over $700 and the color on the heel was already chipped off when they arrived, without me even wearing them. I asked for a return, which was a pain, and Casadei doesn't do replacements, so now the sandals I wanted are out of stock. I'm stuck without any sandals now. And to top it off, it was a Christmas gift! Can you believe that? How does a luxury brand like that not take care of their customers? Not even the Chinese would do that! Just so you know, they never even bothered to call me, or else I would have answered.

I'm really disappointed with this company. I bought something at the end of January and it's been over a month now, but I still haven't got my order or a refund. The online folks messed up and won't own up to it. They've given me all kinds of excuses, like the products not being in stock, but when I checked, they were still there. I've tried reaching out to customer service several times, but nothing's been resolved. I've had to take this to the European Commission and I'm thinking about taking legal action. This has cost me over 300 euros and caused a lot of stress.