Casadei - Reviews and experiences

Unfortunately, my experience with this company was really disappointing. I ordered something with express shipping for the next day, but after 2 days, it still hadn't been sent out. The customer service was not great, just giving me excuse after excuse. I spent 18 euros for express shipping, and after 3 days, still no shoes in sight for my special event. I won't be ordering from them again.

I recently bought a pair of boots as a gift for my friend but had to change plans and needed them shipped directly to her instead of me. I contacted customer service quickly, but they couldn't change the shipping address. They said they'd tell the courier, but didn't. The boots ended up at my place instead of my friend's. When I asked for an extension to the return period because of this mess-up, they said no. I felt like the support folks didn't get my situation at all. I just wanted to exchange the boots for the right size after talking to my friend, but they wouldn't let me.

I just bought something online and paid for express shipping because I needed it ASAP. The problem is, even though I forked out extra cash for faster shipping, my order is still stuck in the packing stage 2 days after it was supposed to arrive. The customer service team I reached out to was no help at all - they blamed it on too many orders causing backlogs. It's really frustrating that they keep charging for express shipping when they can't keep up with their promises, and on top of that, they don't even offer refunds.