Brooklinen - Reviews and experiences
Oct 2023-May 2024
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Reviews (22)
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Luxe sheet set purchase
Luxe sheet set purchase
PriceI bought a Luxe sheet set from this brand recently and was really happy with the quality and comfort at first. But then I found out that the price of the set had gone down a lot just two days after I bought it. I contacted customer service to see if I could get a price adjustment, but they didn't really help me and it was frustrating. I explained the situation and said I wanted to buy another set, but they just said they would pass my request on to the team. Because they didn't take immediate action or solve the problem, I decided to return the original set and shop somewhere else. It's too bad that a small adjustment could have kept me as a customer and even brought in more sales. I've never had such bad customer service from a company before.
About Brooklinen
Brooklinen is a New York-based company that specializes in selling high-quality, luxury bed linens, sheets, towels, and other home essentials directly to consumers. Founded in 2014 by Rich and Vicki Fulop, Brooklinen was conceived following a positive experience with luxurious bedding at a hotel, prompting the idea to offer premium linens without the traditional retail markups by selling online. The company has since expanded its product line to include loungewear and other comfort-related home goods, emphasizing comfort, quality materials, and straightforward pricing. Brooklinen distinguishes itself by offering a curated selection of designs and an emphasis on customer satisfaction.
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Last update: November 29, 2024
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