Blueair - Reviews and experiences

The filters for this product are pretty pricey and can get all moldy inside, then start blowing moldy air into the room. The customer service didn't really seem too concerned about it, which was a bummer. I was told it was my own fault for not swapping out the filter every 6 months, but I think they should warn you about that when you buy it. In the end, having to buy new filters every year and paying for the electricity to run it all adds up to a pretty penny.

I recently bought a new ProL and it turned out to be defective, making a constant humming noise. I contacted customer service to get a refund, but after five months of back and forth, I got two more faulty replacements instead of a refund. It feels like a total scam - I still haven't gotten my money back. The devices might be okay, but the customer service after buying them is terrible and it's making me really mad.

I just bought two air purifiers from this company, and let me tell you, it was a total mess. The first one came missing a filter, with sensors all messed up inside. I had to fix them myself, but without the filter, it was useless. The second unit looked like it had been used, it was super noisy, and there were dents all over it. The quality of these products is awful, and the packaging and delivery were a disaster. Honestly, I would not recommend buying anything from this company. The customer service is terrible, and you'll end up with junk and no help.

I just bought an air purifier online and to be honest, my experience with the company hasn't been great. The constant delays in my order have been really frustrating. I decided to order directly from their website to get it quickly, but I've gotten a bunch of messages saying there are delays in shipping, pushing back the delivery date way past what they originally said. It's made me pretty disappointed and made me wonder if they're reliable or not. As a customer, I expect better communication and for things to be on time when it comes to delivering my order. Seeing bad reviews about their customer service only confirmed my worries, so I hope my feedback can help them do better in the future.

So I bought these air purifier fabric filters, right? And guess what, turns out you can't even wash them without messing up the fabric. I tried doing a gentle wash with cold water, but it still ended up with pulls in the fabric because they're such low quality. On top of that, the velcro keeps snagging on itself and causing even more damage. Can't even show you pictures of how bad it is, sorry. And to make things worse, the customer service through chat took forever to respond, getting me all worked up and showing they really need to step up their game when it comes to efficiency.

They really need to step up their customer service game! No one ever gets back to you when you have a question, and one employee actually told me it wasn't their problem to assist. The workers seem unmotivated and uninterested in helping out. On top of that, they really need to do better with their shipping procedures to the UK. It's frustrating to have a great product but struggle to get replacements or answers.

Hey there, folks should know that when you choose a budget option, you shouldn't expect top-notch treatment. The service might not be super fancy like some other brands, but for the cost, it's actually pretty decent. I've been using their air purifiers for a bit now and I can say they work well. So if you want good quality without spending a ton of money, definitely give them a try.