Blueair - Reviews and experiences

I just bought an air purifier online and to be honest, my experience with the company hasn't been great. The constant delays in my order have been really frustrating. I decided to order directly from their website to get it quickly, but I've gotten a bunch of messages saying there are delays in shipping, pushing back the delivery date way past what they originally said. It's made me pretty disappointed and made me wonder if they're reliable or not. As a customer, I expect better communication and for things to be on time when it comes to delivering my order. Seeing bad reviews about their customer service only confirmed my worries, so I hope my feedback can help them do better in the future.

So I bought these air purifier fabric filters, right? And guess what, turns out you can't even wash them without messing up the fabric. I tried doing a gentle wash with cold water, but it still ended up with pulls in the fabric because they're such low quality. On top of that, the velcro keeps snagging on itself and causing even more damage. Can't even show you pictures of how bad it is, sorry. And to make things worse, the customer service through chat took forever to respond, getting me all worked up and showing they really need to step up their game when it comes to efficiency.

They really need to step up their customer service game! No one ever gets back to you when you have a question, and one employee actually told me it wasn't their problem to assist. The workers seem unmotivated and uninterested in helping out. On top of that, they really need to do better with their shipping procedures to the UK. It's frustrating to have a great product but struggle to get replacements or answers.

Hey there, folks should know that when you choose a budget option, you shouldn't expect top-notch treatment. The service might not be super fancy like some other brands, but for the cost, it's actually pretty decent. I've been using their air purifiers for a bit now and I can say they work well. So if you want good quality without spending a ton of money, definitely give them a try.