Biba - Reviews and experiences

I really like their clothes, which is why I’ve ordered from them multiple times, but the customer service has been extremely disappointing. I’ve had two separate bad experiences on two different orders, and both times the mistakes were on their end.

The first issue was with inconsistent sizing. My most recent suit was much looser than other same size outfits I’ve previously purchased from them. Compared to my past orders, the sizing was clearly off.

The second issue was that I was sent the wrong dupatta, which did not match what was shown on the website.

When I reached out to customer service for help with both issues, there was no real concern for my experience or responsibility taken for the mistakes. The only response I received was that the items were non-refundable, even though the errors were not mine. This is especially frustrating as this was my 8th order, and I had always had good experiences before.

The designs are nice, but repeated order mistakes and poor customer service really ruin the overall experience.

My experience with the customer service team at this store was amazing, eh! They were super quick to answer all my questions and gave me all the info I needed in a really professional way. The stuff I bought was top-notch quality and I was totally shocked by how affordable everything was. Overall, my shopping trip at this store was super positive and I would definitely tell my buddies to check it out, eh!