Biba - Reviews and experiences

I ordered this really nice floral kurti from this online store that said they had a bunch of Indian clothes to choose from. Everything seemed good when I paid with my credit card, or at least I thought so. Then, a few hours later, got an email saying the payment didn't go through and my order wasn't confirmed, even though the money was taken out of my account. Waited for days and heard nothing about my order, tried to get a hold of customer service but didn't get anywhere. Ended up having to complain to my credit card company because of the lack of response and total unhelpfulness. Would not recommend this place for online shopping.

I lately had a pretty bad experience with an online purchase. So, here's the scoop - I had a payment hiccup. I put in an order and shelled out the moola through Paypal, ya know? But then, when I checked the status of my order, it said "failed." Yikes! I tried to get in touch with customer service by email and phone, but I got crickets, ya feel? I went a step further and brought my grievance to Paypal, hoping for a refund, but no dice. Nada. The company just shut me out, no help whatsoever. It's a real bummer to see businesses acting all shady like this. I'd steer clear of them, if I were you. What ticks me off is even when I showed proof of payment, they just ignored the whole thing. Long story short, this company left me feeling swindled and let down.