Backcountry - Reviews and experiences

I gotta tell you, my experience with this company has been absolutely amazing. Even though I read a few negative reviews, my interactions with the service team have been outstanding. After purchasing some hiking boots, I had some specific requests, and they handled them like pros. Their expertise on products and policies blew me away, and they helped me make the right choices for what I needed. Hands down, this is the best online retailer service I've ever come across. I'll definitely be coming back as a customer and will totally recommend them to others.

Hey there, I've been a loyal customer of this outdoor gear company for a while now. It's really disappointing to see the decline in how they treat customers and how smoothly things are running. I used to be really impressed with their friendly and knowledgeable staff who were always quick to help with any questions or issues. But lately, when I tried to return a jacket, it was just a huge headache. The process took forever, and I had to try multiple times just to get the credit I deserved. The wait times for customer service calls and chats were way too long, with all kinds of excuses for the delays. It's pretty clear that something big has changed in how the company is being run, maybe new owners or management. So, I'd suggest looking elsewhere for your outdoor gear needs until they get their act together.

So, I ordered these ski boots and, like, they were totally used with mud all over them. It was gross and the company didn't even care, you know? I messaged them but got no response! I even posted on their social media and got nothing.

I gotta say, my experience with this company has been a bit of a rollercoaster. First order was a breeze, no complaints there. But when I went to put in a second order, it got canned out of the blue - no reason given. So I thought, okay third time's the charm, right? Wrong. Supposedly my order got shipped with free shipping, but now it's stuck in some delivery mess in a city 300 miles away. They promised me a 5-day delivery window, and that ship has sailed - still no package in sight. Honestly, it's been super frustrating and I'd definitely advise folks to think twice before doing business with this company.