Backcountry - Reviews and experiences

So, I bought ski pants and bibs for me and the kids on September 8, 2023 from this outdoor store having a big sale. Got super stoked to get them, but then bam - got a message saying my order got the axe. Why? Apparently, the color I wanted was out of stock. Weird, right? Every other color was still up for grabs, just not the one I picked. Felt like they were trying to pull a fast one on us to get our deets. They offered me a measly 20% off one item to make up for it, but come on, that doesn't make up for the letdown and hassle of it all.

Just got my new waterproof hiking boots from this online store and gotta say, it was a pretty awesome first-time experience. I had a question about my order and I gotta give props to the customer service. Jacob, the guy I talked to, was super helpful and really went out of his way to help me out. Even though I was confused about a promo code, Jacob stayed cool, professional, and friendly the whole time. He managed to apply the promo code to my order, even though it wasn't meant for the boots I got. Because of Jacob's amazing service, I'll definitely be coming back as a customer. And on top of that, my boots arrived really quickly, which was a nice surprise.

I gotta tell you, my experience with this company has been absolutely amazing. Even though I read a few negative reviews, my interactions with the service team have been outstanding. After purchasing some hiking boots, I had some specific requests, and they handled them like pros. Their expertise on products and policies blew me away, and they helped me make the right choices for what I needed. Hands down, this is the best online retailer service I've ever come across. I'll definitely be coming back as a customer and will totally recommend them to others.