Backcountry - Reviews and experiences

So, I just bought this backpack from that store and let me tell you, I was not impressed at all. That thing just sat in their warehouse for a whole 10 days before they even thought about shipping it out. I had to hit them up twice to check on my order, but all they came back with was some typical corporate talk like "oh, it's in pending shipment status." Ugh, so frustrating. I got no real answers, so I had to play hardball and tell them I'd cancel my order if it didn't ship out that day because I needed it for a trip. And what do you know, an hour later I got a shipping notification. But get this, no expedited shipping like they promised and they didn't even bother replying to my emails. Absolutely brutal customer service. I'm steer clear of that place from now on.

I just bought some snowboarding stuff from this outdoor store, and I gotta say, I'm super let down with how they handled things. The delivery company they used thought it'd be a bright idea to chuck my package into my neighbor's yard, and their dogs totally mauled it. Half my order is gone, and everything is all dirty now. When I contacted customer service about it, all they did was offer me ten bucks off my next purchase. Total joke.

I recently made a split online order from this company, and I still haven't gotten the second part after two months. Even though I've sent over a dozen emails, the customer service team, or "gearheads" as they like to be called, keep giving me excuses and not following through on their promise to deliver the rest of my order. They kept telling me I'd get the items, but now it seems like they were just stalling. My whole experience with this company has been super disappointing, and I wouldn't recommend it to anyone else. Don't bother wasting your time or money here.

I gotta say, my experience with this company has been a bit of a rollercoaster. First order was a breeze, no complaints there. But when I went to put in a second order, it got canned out of the blue - no reason given. So I thought, okay third time's the charm, right? Wrong. Supposedly my order got shipped with free shipping, but now it's stuck in some delivery mess in a city 300 miles away. They promised me a 5-day delivery window, and that ship has sailed - still no package in sight. Honestly, it's been super frustrating and I'd definitely advise folks to think twice before doing business with this company.