Astro Gaming - Reviews and experiences

I bought a headset from this company not too long ago, and I gotta say, the customer service has been a huge letdown. The battery on my second pair of headphones crapped out, just like the first pair. After spending weeks trying to figure things out with a tech person, my headset just straight up died. The tech person stopped getting back to me, and when they finally did, my warranty had expired by a few days. I couldn't even get a refund, and I'm super ticked off about how this all played out.

I contacted their customer service about returning my items over a week ago. Even though I've been sending messages every day, I haven't heard back at all. The automated email said I'd get a response in 2-3 days, but here I am, still waiting for any kind of reply. It's really frustrating and disappointing that they're not communicating with me. It's really disheartening to deal with such bad customer service.