1StopLighting - Reviews and experiences

I was super excited to finally get our gorgeous chandelier, but when it showed up, it was all banged up. I was totally bummed out, but luckily, they sent a new one real fast. The folks on the customer service team were really helpful and kind, and I'm grateful they didn't waste any time sending me a replacement. Now I'm itching to get it up and admire its beauty in our place. Can't wait!

Despite some bad reviews, I thought I'd try this company out. But ya know what? My experience was just as bad as those negative comments. The thing I got was junk and when I tried to reach customer service, no one was around to help me out. It's so annoying to be stuck with something that's not up to par.

Oh my goodness! I picked up this really awesome lamp for my bedroom from here and I just had to share my thoughts! The person I chatted with was super smart and really nice. They even let me know about a missing item in my order and kept me informed about it. Plus, my order arrived really quickly, which was fantastic. I'm thrilled with how my lamp looks in my room, it's just amazing! Thanks a lot!

I recently had a great experience talking to a customer service rep about a mistake in my order. Jhorjon Vestido helped me out, and I gotta say, he was super helpful and nice. He fixed the problem really fast and I was really impressed with how quick he was. It's such a relief to know the company has awesome people like Jhorjon working for them. Thanks a lot, Jhorjon, for your amazing service!

I had a problem with an order I placed so I reached out to customer service for help. The person I was dealing with couldn't fix it, but then Princess took over. She was great to talk to every day and she fixed all the issues I was having. I'm thankful for her professionalism and hard work to make sure I was happy with my order.

I just had to reach out to the help desk and let me tell you, Ann Magat was amazing! She was so helpful and took the time to answer all my questions. I was getting a bit frustrated with my order, but Ann quickly fixed the problem and made everything much easier. I really value her skills and professionalism. Thanks a ton, Ann!

This company has totally won me over with their top-notch customer service. Recently, I had a little hiccup with my order, but one of their super friendly agents had it all sorted out in a jiffy. I was really impressed with how professional and quick the customer service rep was, they made me feel like a valuable customer. I've always loved how fast they ship out my orders, but now I can say for sure that their customer service is top-notch and they're at the top of my list. Keep up the awesome work, guys!

I ordered a black lantern from 1StopLighting, but they sent me a bronze one instead. When I contacted customer service for help, they couldn't track my order or find a solution. The prices for their products keep changing, which makes it hard to trust the information they advertise. This lack of transparency lets them avoid being responsible for mistakes. If you have any problems, their customer service is not helpful and can be unfriendly. My interaction with a rep named Jhonjon Vestido was really bad. He was rude, defensive, and talked down to me, even saying he's not God and couldn't help me. It was unprofessional and not okay for him to act like that.

I got an email from the store about a tax promotion they were doing in March. Since I bought something earlier that month, I contacted customer service to see if they could give me the promotion for my previous order. The person I talked to was really helpful and applied the promotion to my purchase right away. I was happy with how professional and nice the customer service rep was. Overall, I had a great experience with 1StopLighting and will definitely shop with them again.

I just wanted to mention how great the service was that I got! The person I talked to really went above and beyond to help me out. I would definitely suggest this company to anyone in need of home lighting. The service was excellent and the prices were unbeatable. Thanks a lot for making everything so easy for me!

So, I got these really big light fixtures from this place, eh? And one of the globes had a problem, but Gerard fixed it real quick! Now I got 4 of these huge lights from them and they're fantastic. I'm definitely gonna keep shopping there because the customer service is top-notch, the prices are good, and they're totally dependable. Cheers!

Alexa was super helpful when I was looking for my order. I was really glad I could chat with a human instead of a robot. She made sure I had all the info I needed and answered all my questions. Thanks a lot, Alex!

I just bought a ceiling fan from 1StopLighting and was so happy with how fast it got here. But when I opened it up, I found a damaged piece. I got in touch with customer service and was pleasantly surprised by how quick and helpful John was. He fixed the problem right away, and I really appreciate his great service.

Thanks a lot, Jhonjon! You were amazing today. I had a great time talking with you and you were really helpful. You were so friendly and relaxed. Definitely the best customer service I've ever experienced!