1StopLighting - Reviews and experiences

The customer service was great. I bought two new light fixtures for my kitchen because they were recommended. But when my electrician tried to install them, they didn't work. I called customer service to return them, and they quickly gave me a credit. They told me to donate or throw away the fixtures. It was disappointing that they didn't work, but I liked how fast and efficient the refund was. The new light fixtures we got instead were just right and made our kitchen look even better.

I had a really bad experience with this company. I accidentally ordered the wrong thing and followed their return instructions. They said they got the return, but I didn't get my money back for weeks. They emailed me saying everything was fixed, but it wasn't. I had to talk to my bank's fraud team to finally get my money back. This company is not honest and can't be trusted.

We just got 7 outdoor lights for our newly renovated house and they are stunning! But, we ended up with an extra one. I contacted customer service on their website and they made the return super simple. One of the lights had a broken piece of glass, but when I talked to customer service, they figured out the problem fast and got the replacement part sent over from the manufacturer. We're really happy with how everything went and would totally buy from them again for our future lighting needs.