Shutterfly - Reviews and experiences

I ordered a photobook not long ago but it's taking forever to show up! The tracking just kept saying 'Waiting for UPS pickup' for a whole week. When I reached out to customer service through the online chat, all they said was to give it one more week. Waiting for two whole weeks was super annoying, especially since I could have just printed the photobook here and had it right away.

I just ordered some Holiday cards from this company, thinking they would arrive on time for the festive season. But no luck - even with expedited shipping, the cards showed up five days late. I was super bummed about the bad service and lack of customer care. It's pretty clear that all they care about is making money, not keeping customers happy. I definitely won't be giving them my business again.

I've been waiting for my prints and magnet order from Shutterfly, and it's been pretty frustrating, eh. I placed my order two weeks ago and it still hasn't arrived. The waiting time is just not cool, and I'm kinda bummed that they haven't kept me in the loop about what's going on. I thought a big company like Shutterfly would have better service, but I guess not.

I recently bought some Christmas cards but I was pretty disappointed with the late delivery. I ordered them on December 1st, but they didn't actually get shipped out until December 6th, which caused a lot of unnecessary stress and worry. The tracking numbers they gave me were pretty much useless because they didn't give me any real info on where the cards were at. This whole situation has kind of put a damper on our Christmas card plans, and we're really hoping they show up on time. We've had good experiences with this company in the past, but it seems like maybe there's been some changes in management that have affected the quality of service. Because of this letdown, we've made the decision not to order from them again and we'll be sure to warn others to steer clear too.

I ordered some holiday cards and an ornament for my granddaughter on December 1st, eh. It's already December 23rd and I still haven't received them. I've been trying to get a hold of customer service, but all I've been told is that they're on their way with no clue when they'll actually get here. I've been a loyal customer since 2009, and I've always loved using this service. But ever since the company was taken over by a bigger company, the quality of service has really gone down. I'm starting to worry about what will happen to my photos and projects in the future, especially if they keep shutting down more sites.