Raid of Shadow Legends - Reviews and experiences

Relieved when support finally fixed the app.

Overpriced, rude service — one rep helpful.

I remember being unsure when a buddy sent the app link; bought anyway, hoped it wasn't greedy microtransactions — gameplay's fun, but the paywalls stayed.

I started it last month and first impression was solid gameplay and an easy loop. After a week I logged in and my whole RAID progress was reset with no restore — annoying and a bit sad. Still, I keep playing; it’s pretty fun.

Was worried about two-step; still failed, support silent, delivery quick

Was using the bundles for daily uploads and tracking small expenses. Delivery arrived on time but support wouldn't send a list of my transactions or what was in each bundle. Pretty frustrating, left me hanging.

I remember being in alliance chat when it started — one player just kept at people, trash-talking and pushing everyone’s buttons. I reported him to support and even told a buddy to keep an eye, but the troublemaker walked away with a light warning while folks who pushed back got punished. Kinda worn out by the uneven moderation, it really made me pause playing, honestly.

Enjoyed it overall, but the pay edge is annoying. I could play Raid for ages without dropping cash, which was a relief at first. Still, eventually you hit a wall if you want to be truly competitive and that's where the wallet whispers loudly. That’s disappointing, yet the gameplay kept me coming back, fun and oddly satisfying. Had worse experiences with other studios who lock everything. I'll try more from them, curious and slightly wary.

bot-like opponents and shifting algorithms. Kinda annoying, honestly, and I felt duped after buying a handful of boosts that did almost nothing.

support actually replied within two days and sorted a billing mix-up (surprised me). So yeah, still skeptical — the rest feels toxic — but that customer service moment tipped me from pure hate to grudging respect. If you're trying it, set strict time limits. Don't expect miracles though.

screenshot balances often and keep receipts. Kinda annoying but playable.

set a firm spending limit or don't start. Customer support was meh and the store layout confusing at times, fwiw.

some bits are clunky and the in-app prices are on the high side, so I still wince when checking out. But overall the experience is solid because delivery was on time and service was helpful. Also, a tiny freebie or quicker refunds would seal the deal.

you get comfortable with $2.99, then $5.99, then $15.99 — it’s designed to scale you into spending more. Events feel artificially stingy during fusion/upgrade windows so you end up buying more shards or materials. I’m not saying don’t play — it did do the trick for my downtime — but be cautious. Track your spending, expect delays sometimes, and don’t rely on support to fix every purchase quickly. A little fun, just don’t let it become a habit that digs into your savings.

if you want to enjoy this game long-term without paying, good luck — it's built around spending. I started messing with it about six months ago during a slow weekend; at first I was sold on the polish — nice visuals, slick menus — and thought it might be something to keep coming back to. That shiny first impression stuck for a little while, but then the constant sales banners, the economy that clearly favours people with credit cards, and the never-ending nudges to buy stuff started to wear me down. The summoning system is the real sore spot: I’ve pulled the same handful of champions multiple times in short order. People call it RNG — yeah, I get randomness — but when every support reply is the same shrug, “it’s RNG,” it feels like being fobbed off. There are bugs too; some small, some annoying, and support replies often read like copy-paste. I filed a couple tickets — got vague replies after weeks, sometimes months, which is frustrating. Still, I kept playing because the combat has actual depth and I stumbled onto a couple of builds that were legitimately fun. I'm honestly kind of relieved it wasn't worse — could be way more predatory — and at least there are moments that feel rewarding. So: play for a bit, see how the monetization and support sit with you, and don't be surprised if you end up tempted to spend just to stay relevant.

I'm really frustrated right now, those guys running this crappy service are making me so mad. Every time I try to play the game, it crashes and I end up losing everything! It's just not fair, it feels like they're ripping me off. Like seriously, who does that? It's so annoying and disappointing.

After playing this game for two years, I just gotta say - the bots are way too strong! It really ruins the fun and fairness of the game. I tried talking to customer support about it, but they basically brushed me off and said I just need to get better at playing. It's frustrating that they didn't seem to get where I was coming from and left me feeling pretty embarrassed. Seems like the developers care more about money than giving us a good time, since they didn't even offer anything to make up for this big problem.

I've been playing this game for years, putting in so much time and money into my account. It was my favorite until everything changed about a year ago. They released a big pack, but only gave it to certain players. This pack was a game-changer, giving supplies that could totally change the game. What's worse? They sold it for only $4.99 USD, and not to everyone. I felt so let down. Newer players who got this pack had an advantage over us who had been working hard to progress. It was a real slap in the face. I tried to contact customer support so many times, but they just ignored me and said they couldn't control who got the pack. I know that's not true, because Plarium decided who could have it. They could have fixed it, made things right, but they didn't. This favoritism and lack of accountability made me give up on a game I used to love.

Even though the gameplay is fun, dealing with the customer support from Plarium has been a total letdown. They just don't seem to get how important their customers are. The lack of proper support means my game issues aren't getting fixed, and instead of updates, they just keep pushing out new stuff you have to pay for.

As someone who has put a lot of time and money into this game, I gotta say, my experience with the company has been pretty disappointing. The game is fun and all, but when it comes to getting help with problems or bugs, reaching out to customer support is a real pain. The lack of communication and support from the team really shows they don't care much about us players. It's a shame that a company making great games doesn't seem to care about giving good customer service.