Fold3 - Reviews and experiences

I decided not to renew my free trial on time, but I still got charged for the service. Even though I contacted my card company and sorted out the payment issue, I'm really disappointed in how this company handled things. This kind of dishonesty is not okay and shouldn't be accepted. Ancestry should really think about their partnership with Fold3.

As a customer searching for British records, I gotta say I felt like the platform was way too centered on American records and kinda had a bias towards them. It was a real challenge to find the British records I was after. The search bar wasn't easy to use, and even when I had a clear idea of what I needed, it was a struggle to locate it. The layout of the home page just added to the confusion and frustration of trying to dig up relevant British documents. Honestly, I felt like I wasn't really getting bang for my buck, especially when I compared it to other platforms that give more priority to British records.

This company, a sister company to a well-known genealogy website, is boldly charging extra fees for access to British war records that used to be free on their main site. It's obvious that their top priority is making as much money from customers as they can, even if it means exploiting their loyal subscribers. What's more, they don't hesitate to take money from customers without permission, acting like digital thieves. Be cautious of this deceptive behavior and consider carefully before backing such unethical practices.

This company is totally bogus! I signed up for a year subscription and I haven't gotten anything at all. And their customer service is a joke. I tried reaching out on their website and Twitter, but they totally ignored me. It's a total scam. Don't go anywhere near this sketchy operation.

Using this website was super frustrating. I was trying to find war records from one country, but kept getting results from another country. Even when I tried to use filters, I just got bombarded with irrelevant stuff. It felt like a huge waste of time and energy trying to find what I needed on this website.

I thought I was getting a good deal by getting a bundle with Fold3, but man, was I let down. The documents were so limited, I could have found way more info for free somewhere else. They're just recycling stuff from other places instead of making their own content. Honestly, if I wanted to see the same things that are already out there, I wouldn't have bothered paying them. They need to step it up and give us something different and exclusive. If not, why even use their platform?

I decided to cancel my subscription with this service not too long ago. I was really bummed to see that I still got charged even though I cancelled during the free trial period. It's super annoying to have to go through the whole process of getting a refund for a subscription that I didn't even want anymore. I also sent an email asking for some clarification, but I haven't heard back from them yet.

I canceled my membership with them, but they keep charging me every month under a different name, ugh. I've tried emailing and calling them, but they have no record of my account or card. I even checked my ancestry account, but no dice. Now I'm stuck paying for a service I don't even use anymore. The only way out seems to be changing my debit card number, which is such a pain!

The records from the UK on this platform are displayed so poorly, it's impossible to read them. Trying to print them out doesn't really work either. I only lasted a month before I couldn't handle the frustration of trying to find anything.

Alright, so I was really looking forward to checking out my family's military records, but then I got really confused about what kind of membership I needed to access them on this website. I ended up creating an account, only to realize it was the wrong one! And now I can't even figure out how to delete the account or log out properly. It's so frustrating! Why can't they make it simpler for people to understand?

I signed up for a week's free trial recently and ran into some issues with the auto-renewal feature. Even though I turned it off in my account settings and double-checked the expiry date, the auto-renewal somehow turned back on and charged me for another year's membership. I contacted customer service, not expecting much in terms of a refund, but to my surprise, they quickly refunded the payment without any trouble. While I'm grateful for the outcome, it seems like this problem happens often based on reviews I've read online. It would be helpful for them to fix this issue and make sure that account settings stay accurate to avoid similar situations in the future.

I just signed up for an online subscription and man, was I let down. The info they gave me was half-baked, unverified, and just plain wrong. I thought it would be better. I tried to cancel my sub by emailing them like they said, but got zilch in response. I felt so annoyed, like I was getting ripped off. Then, I found out they charged my credit card for a whole year without asking me! I'm really worried about what this company is up to. They're not being upfront and I'm starting to doubt if they're running an honest business.

I recently tried to find info on a British cousin who fought in the US Civil War and got hurt. But, honestly, my experience with this service was a huge letdown. I tried reaching out to customer service so many times, but they never got back to me. It's really disappointing to see a platform that used to be good bring down the reputation of a well-known brand like Ancestry.com.

I signed up for a free trial just like a lot of other folks, eh. I made sure to cancel the auto-renewal right away. But even then, I got an email saying thanks for renewing my subscription. Just a heads up - always take screenshots of your cancellation confirmation so you don't get hit with any surprise charges, eh.

I recently emailed the customer support team for some help with a question I had. Unfortunately, the reply I got was not at all helpful and seemed like a generic, copy-paste response. It was kind of a letdown to see such a lack of personal touch and care for customer concerns. So, because of this, I've made up my mind not to renew my subscription with the company.

Our experience with the free trial from this service was just awful. My husband signed up for a 7-day trial, but even after cancelling before it ended, they still took a whole year's payment from his account. We're really upset about this, it's so misleading. The website clearly said his membership would end on a specific date, but they charged him for a whole year without asking. We've contacted them to get a refund and an apology, and we're just waiting to see how they sort this out. It's really rubbed us the wrong way and we're not happy with how they've been shady and not upfront about things.

I recently signed up for a family research subscription service for the first time and man, was I let down. There just wasn't enough UK military records to go around, it's like all the good stuff got taken by some other site. The UK records were so limited and the search function was a pain, it made the whole thing feel like a waste of time. It's like they think we should just be happy with whatever they give us, while they focus on their American customers. Well, I'm not settling for that second-rate treatment!

I had a bit of a scare with a free trial I signed up for on a research platform. Even though I made sure it wouldn't renew automatically and checked my account, I found out I was still going to get charged once the trial was over. Luckily, I cancelled right away and got an email confirming it. It just goes to show we need to stay on top of things and take action ourselves to avoid any surprise charges with free trials.

Eh, don't even bother with this website, eh. I thought I was just trying out a free trial, but next thing I knew, I was hit with a surprise charge for a full membership. They didn't even ask for my permission, eh. Trying to cancel and get my money back was a total nightmare, let me tell ya. I had to really push and argue to finally get my cash back, and it took way longer than it should have, eh. Their customer service is basically non-existent, and they're not upfront about anything, eh. The info they have is okay, but honestly, it's not worth all the stress and hassle dealing with their sketchy tactics, eh. Do yourself a favour and find a better site for your genealogy research, eh.

I thought I'd give it a try since they offered a free trial, but turns out the platform isn't that useful for UK genealogists like me. I'm finding it really annoying that there's hardly any info on how to cancel my subscription, and it seems like they're making it tricky on purpose. Good thing my debit card on there is outdated, so they can't renew my subscription.