Fiverr - Reviews and experiences

I was half filling the sign-up form when my account got suspended—no message. Frustrating, eh? I rounded up my laptop between kids’ hockey practice and dinner, tried Upwork as a test and, surprise, landed a small editing gig within a day. That’s when I knew I’d be fine, and relieved, really.

a client who nitpicked everything and left a vague, damaging review when I tried to fix it. The platform felt oddly one-sided; you can’t really argue your case, there’s no real back-and-forth judgement, just buyer notes and sellers left talking to a wall. It’s usable, and honestly I’m glad some gigs still paid, but it’s frustrating. Could be so much better with clearer dispute handling and actual balance.

my freelance account got locked and I’d been ping‑ponging with support who kept sending the same “policy” lines. I’d done the work, clients got their stuff, Fiverr took fees, but my cash was trapped and I needed it — supporting my folks back home, groceries, rent, the whole thing. I’d been stressed, honestly borderline panicked, because that $400 mattered. At first I was just frustrated, then a bit angry, then tired of repeating myself to different agents. What changed was persistence plus asking for escalation and, eventually, someone actually looked into the case and released the balance. When that alert popped I actually laughed, then sighed — so grateful, you know? It wasn’t perfect: the replies were slow, the wording from support was vague, and I had to push. But the end result was what mattered — money in my account, food on the table, a weight off my chest. If you ever feel ghosted by a platform, keep records, ask for escalation, don’t give up. I’m glad it turned out okay, and honestly relieved — still a bit wary, but grateful it didn’t end worse.

My time on Fiverr has been a bit of a rollercoaster. I've been offering video editing services there for a few years now and most of my interactions with buyers have been pretty good. But then I ran into a problem with a buyer who left a nasty review because they didn't get something that wasn't even possible to do. I tried reaching out to Customer Service to get the review taken down, but they weren't willing to help at first. This bad review messed with my overall rating and messed up the new level system Fiverr had just put in place. After a lot of back and forth, they finally took down the review, but the whole thing left a sour taste in my mouth about Fiverr's Customer Service and how they handle these kinds of situations. The platform itself is okay, but the fees they charge both sellers and buyers are pretty steep, and the lack of support when things go wrong like my case makes Fiverr seem like less of a good choice in the end.