Fiverr - Reviews and experiences

Honestly, I like it overall — it works for my side‑hustle; I use it for quick logos and copy, they handle payments but support can be slow.

messages unanswered, a few vague updates, and me poking support wondering what to do. But then something changed. I escalated the case, chatted with a different support rep who actually listened, and the seller came back with a proper, finished package. It wasn’t instant magic — there were a couple more tweaks, we went back and forth, I had to nudge a bit — but the final result matched what I needed. That exact moment when I opened the completed files and saw everything working, I relaxed and even laughed a bit at the whole rollercoaster. I’m satisfied now, mostly because someone stepped up and things were fixed. Would I use the platform again? Yeah, but I’d be clearer up front and keep screenshots handy.

I just bought social media marketing services from Fiverr and had some problems with the seller. But I gotta say, the customer service team at Fiverr was awesome and fixed the issue right away. Sara and Nash were so helpful and made sure they sorted out my concerns quickly. It's too bad that some sellers give Fiverr a bad name, but luckily the support team was able to fix things up.

I was really impressed with the support I got. The technician went out of their way to find a solution without needing anyone else's help. You could tell they were dedicated and really knew their stuff when they fixed the issue. It was a big deal for us and our operations, so we're really grateful for their help.

My time on the website was okay, but I found it hard to communicate with some of the sellers. They weren't very clear about their prices, just giving a total without explaining. And some of them took a long time to reply, so I wasn't sure if they really got what I needed. I didn't feel confident buying anything from this site, I was worried about how safe it was.

So, I contacted this service for some help with my social media marketing, and let me tell you, I was super let down by their customer service. They totally missed what I was asking about and gave me info that had nothing to do with it. I had to reach out again to get things sorted out, and they did fix the problem eventually, but the whole ordeal wasn't great. It looks like they need to work on sellers disappearing on customers after they first talk - that's just not cool.

I just wanted to say thanks to the customer service team for all their help. They really stepped up when the developer didn't finish the job right. Because of them, I got the problem fixed and got my money back for the incomplete work. Their quick action and how they handled everything made a big difference for me. I really appreciate their help and how much they care about making customers happy.