Bitdefender - Overall Rating based on 28 reviews
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Long-term satisfaction with product and service
I've been with you guys for years now, and I'm always super happy with what you offer and the way you take care of customers. I'm not great with computers, so when something goes wrong, it can be pretty stressful. But I love that when I reach out to you all for help, I don't have to deal with a bunch of confusing tech talk. I just explain my problem, and you guys work your magic to fix it.
Efficient security solution
After using this security solution for 5 years, I can confidently say it's the best out there. Unlike some other brands, this one does its job silently in the background without disrupting my work. It alerts me to any threats without causing any unnecessary interruptions. On top of that, their customer service is top-notch. I recently had an issue and they were quick to resolve it, exceeding my expectations. I highly recommend this security solution to anyone looking for reliable protection.
Account setup issue
I had this annoying problem setting up my account the other day. They were supposed to send me a code by email for verification, but I never got it. It's been a real pain and stress since I can't move forward with the setup. Even though I pay for the service, I can't even use it. I tried reaching out for help but haven't heard back, which is kinda disappointing and confusing.
Tech support chat
I was actually quite surprised by how great the tech support chat was. Normally I just get stuck talking to robots, but this time there was a real person on the other end. And not just any person - they were super helpful and really nice. They got back to me right away and walked me through the steps to sort out my computer issues without talking down to me. It was such a relief compared to the usual headache of dealing with customer service.
Phone purchase and lost 2FA
I just got a new phone and lost my 2FA app, so I couldn't log into my account. I reached out to customer support and they were amazing in helping me remove the 2FA. Now I can access my account with just my password. I really appreciate their quick and effective help. Also, their software has been great for keeping my computers safe. It works perfectly to protect all my devices.
Antivirus protection for multiple devices
As someone who's been using this antivirus software for a while now, I gotta say, the protection it gives is top-notch. I've been a customer since 2021 and I've never had any big security issues on any of my devices. The support team is always quick to help out with any questions or problems I have, whether it's over the phone or through email. They really know their stuff and are super polite, making sure my devices stay safe from any threats out there.
Downgraded subscription
I had to downgrade my subscription from 10 devices to 3, but Bitdefender provided me with fantastic customer service. They really show they care about their customers and they resolve issues super fast. Even though I'm not great with technology, they always send me simple instructions that I can easily follow. I'll definitely stick with this company!
Virus protection and VPN
Eh, I gotta confess, eh. I messed up when I bought my virus protection and VPN separately. But, I gave a quick call and chatted with this helpful guy named Andrew from customer service, and he fixed er' up in a jiff. The whole thing went real smooth, eh, and I felt like the services were gonna keep me safe and sound, eh.
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Tech support chat
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