illy - Reviews and experiences

You know, so I have this coffee subscription thing, right? And I decided to put it on hold for a bit because I had too much coffee or something. But then when I tried to cancel it, I couldn't figure out how on the website. Like, why make it so difficult to cancel, you know? So, I sent them an email asking to cancel it for me. They did cancel it, but not before charging me again and sending me more coffee! I specifically told them I didn't want any more coffee deliveries. And then they were really rude in the email they sent me. Plus, they straight up ignored all my follow-up emails. It's just not cool to take people's money without their okay and then ignore them. Ugh!

My anniversary edition machine stopped working in July and I was so let down. It was really expensive and after loads of emails and phone calls, they finally agreed to pick it up for repairs in early December. But since then, I haven't heard a peep from them. No confirmation that they even got it and they're ignoring my emails. Their coffee is top-notch, but the machine and their customer service have been a big letdown. I'd tell anyone considering buying from them to give it a second thought, because my experience has been super frustrating and disappointing.

I went to this cafe the other day and man alive, was I ever let down! They wouldn't let me in just because I had a stroller with me. And get this - there was plenty of room inside! The staff and manager were so rude about it, they made it crystal clear that my pram was a no-go. Felt like they were totally against moms and babies darkening their doorstep, can you believe it? Major bummer.

As a loyal customer, I've gotten used to the company's super efficient service. They always handle my orders so quickly and correctly, making everything easy peasy. But, my last purchase took longer than expected to arrive. It was a bit of a letdown, eh. Good thing though, the customer service team tackled the problem right away through email. I gotta give them props for their quick fix and commitment to address any issues. All in all, I'm happy with the customer service I've been getting from the company, eh.