illy - Reviews and experiences

So I tried to sign up for a coffee subscription online, and let me tell you, it was a total letdown. The website couldn't process my payment with HSBC, so I had to keep bugging the company since they weren't answering my emails or calls like they said they would. In the end, I had to cancel my order because of their lack of communication and professionalism. And it didn't stop there - they also made unauthorized charges to my account, showing just how incompetent they really are and how little they care about customer privacy. I asked multiple times for them to remove my bank info, but no luck. All in all, their customer service was just terrible and left a lot to be desired.

The coffee was amazing, I really loved the rich flavour and smoothness of every cup. But man, the customer service was brutal. I ordered some coffee and had to bug them a ton because of delays and no communication. After waiting forever, they just randomly cancelled my order without even telling me why. Let me tell you, I'm so disappointed and ticked off about this whole situation.