illy - Reviews and experiences

As a longtime customer of your company, I just wanted to say that I've always loved your coffee products. But I gotta be honest, the delivery process has been a bit of a headache. There have been a few times where I was told one thing about my order, only to have it delayed and cause a bunch of problems. It's really frustrating to see these kinds of slip-ups from a company that's usually so reliable. I've been supporting your brand for years, but all these delivery hiccups have got me second-guessing my loyalty.

I signed up for a coffee bean subscription, eh, but my first order never showed up because they messed up the address, ya know? It took forever to hear back from their customer service, eh, and even when I did, they clearly didn't read my emails properly. It's been three months and I'm still waiting for this whole thing to get sorted out. They're just total dead weight, I tell ya!

Despite the convenience that was promised, I had a terrible experience with their subscription service. Every month, my deliveries ended up at the wrong address, causing a lot of frustration and wasted time trying to fix it. The staff kept making mistakes with my address, so DPD would either get lost or leave the package at the wrong house. Their customer service was terrible, with emails being ignored and phone calls met with indifference. Although the coffee itself was okay, the whole experience wasn't worth the trouble. That's why I decided to get a proper espresso machine and buy my coffee beans from a local store instead.

I ordered a coffee machine and capsules and was really looking forward to getting them. But you know what? They never showed up! I waited for 4 days and still nothing. So I reached out to customer service and they told me my order got cancelled because of some issue with my Mastercard payment. But I use that card at other stores all the time without any problems! Why you gotta do me like that, store?

Eh, like, I ordered this awesome coffee machine and some tasty coffee two weeks ago. But OMG, I still haven't gotten my machine yet! They already took my money, and when I called customer service, they said it was sent out, but they can't give me any tracking info. Like, what the heck, you know? My order still says it hasn't been sent out. This company is so not cool. Ugh, just avoid it, seriously!