Godiva - Reviews and experiences

This shopping experience was beyond stressful. My daughter wanted to surprise me with a Christmas gift of chocolates, but it turned into a complete nightmare. To make things worse, we ended up with dark truffles as a replacement for the original order that was out of stock, even though I can't stand dark chocolate. Godiva claimed that this was not the case, but my daughter had an email clearly stating that the original item was out of stock and dark truffles were the substitute. When I called customer service to complain, they assured me that the original order had already been shipped. However, when I asked for an exchange upon receiving the truffles, I was told it wasn't an option. To top it all off, two weeks later, my daughter was told her payment hadn't gone through, despite trying multiple times. This left me paying for something I didn't even want in the first place. All in all, this was the absolute worst shopping experience I've gone through.

Sketchy business practices are running wild in the corporate world, eh? The other day, I got into it with a chocolate company because their website messed up my gift card purchase. I quick-like reached out to Customer Service to fix things, but they straight up said no to cancelling and reordering with the gift card. Talk about inflexible! This whole situation has left me feeling pretty let down. It's a real shame that a big company like them would pull this kind of shady move. Shows how money can sometimes come before treating customers right, eh?

Don't bother trying to send chocolates for a special occasion through their website. The new design is a mess - your address book mysteriously vanishes when you try to check out, making it impossible to send to the correct address. Even if you attempt to add a new address, your saved contacts won't appear. And forget about getting help fixing the problem; customer service is clueless and not helpful, just passing you around until you're stuck with a shipping disaster. The lack of responsibility and consideration for loyal customers is just terrible. So long, for good.

So, I had this frustrating situation trying to place an online order the other day. I was just trying to get something shipped to a US address as a Canadian customer, right? But, man, the representatives on the phone and in the chat were not making it easy for me at all. The website wasn't accepting my Canadian billing address for the order to go to a US spot where I usually get my packages. I explained this all to them, but it was like they just weren't getting it. All they kept saying was they don't ship to Canada. I even mentioned that I use a parcel service in Niagara Falls, NY, which lots of Canadians use to get stuff delivered from companies that don't ship to Canada. But, nope, they wouldn't budge on letting me give my credit card info over the phone for the purchase. The lack of flexibility and understanding from the customer service team really left me feeling let down and not too happy with the whole situation.

It's really frustrating, eh! I messed up and gave the wrong address for my order. I tried to cancel it right away, but the company wouldn't help me out. Like, it's 2021, how can they not fix a little mistake like that? I reached out through online chat and called customer service, but they still said no.

As a customer at this place, let me tell you, I was really disappointed with the service I got. The person helping me, let's call her Nya, made it clear right from the beginning that she wasn't interested in giving me good customer service. Even though I asked politely to make a small change to my recent order, Nya showed no interest in helping me out. It was obvious she enjoyed being in control of the situation instead of actually helping me. This kind of behaviour is not okay and gives a bad impression of the customer experience here. Nya's lack of professionalism really upset me, and now I'm not sure if I want to come back to this store again.