Godiva - Reviews and experiences

I used to be a huge fan of Godiva chocolate. But ever since they shut down all their stores and started selling those plain old variety boxes, I've been let down. All I want is some dark chocolate mints and salted caramel truffles, is that too much to ask for? Why can't they just let me choose what I want? It's not worth it to buy a whole box when I only like a few pieces.

I wasn't very impressed with the customer service experience I had. I bought a fancy chocolate box online and didn't realize until I got the package that one item was missing because it was out of stock. So, I reached out to customer service but they weren't very helpful and told me that the refund amount was accurate. It would have been better if they had checked in with me first to see if I still wanted the order or if I wanted to pick something else.

I bought a bunch of chocolates online and was really looking forward to getting them in time for a special event. But, I was super bummed when I didn't get any notification that my order was cancelled because they were out of stock. After waiting a few days, I finally called customer service to see what was up. Turns out, my order got axed without me knowing! That lack of communication was a real letdown, especially from a big company that I thought would have better service.