Godiva - Reviews and experiences

OMG, I ordered some chocolates for Christmas back on Nov. 16th, and I politely requested that they arrive before Dec. 18th, but no such luck. I've been in touch with customer service countless times and still no guarantee they'll be here on time! So frustrated! I really should have checked the reviews beforehand. Definitely not ordering from here again, going to give See's Candy a shot next time!

I gotta tell ya, my recent experience with this fancy-pants brand was an absolute nightmare! Despite being a big shot in the industry, the service I got was just awful. So, I ordered these fancy chocolate truffles but all I got was a big headache. Tracking my package was a total pain, and I waited a whole 8 days to hear back from customer service. And get this - they just left my package at the depot instead of bringing it right to my door like they said they would! To top it off, the person I was sending it to had some trouble getting it because of accessibility issues. They had to jump through hoops just to get their hands on it. And to make matters worse, no one even apologized or offered a solution to fix things. Unbelievable!

I recently bought a Christmas gift online and paid extra for second day shipping. When I got the confirmation, I was happy because it seemed like everything was right. But then two days later, I found out that my order hadn't even been shipped yet. I called Customer Service and was surprised that the person I talked to was really good - she was nice and professional. She told me that I had chosen a delayed delivery date for my order, which was news to me. The confirmation email I got didn't say anything about a delayed date, and why would I pay for second day shipping if I wanted it to come later? This whole thing made me feel pretty disappointed, and now I'm not sure if I want to buy from them again.

I ordered some stuff for the holidays back in October, with the expected delivery in December. But guess what? My order never showed up, even though they took my money right away. I tried calling their Call Center but it was never open, Live Chat was MIA, and my emails to Customer Service went unanswered. Finally, on December 21st, I managed to talk to someone on Live Chat only to find out that the things I ordered were actually out of stock. They asked me if I wanted a refund, which really ticked me off given the whole situation. And to top it off, they take forever to process refunds. It's just not cool that they take your money as soon as you order, then can't deliver the goods, and still want to hang onto your cash. If you're thinking of ordering a gift, be careful and make sure it gets there on time. Lots of people in online reviews have had the same issues with getting their stuff, keeping their money, and getting in touch with the company.