DoorDash - Reviews and experiences

I ordered some grub from a food delivery joint the other day and it was a total letdown. I went for a chicken sandwich and fries from a place I used to dig, but this time around they were way too salty. The delivery person, called a Dasher, was on the ball and friendly, no issues there. But man, the food was nearly impossible to eat because of all the salt. I tried to get a refund through the app, but it got shot down right away. Annoyed, I gave customer service a ring to sort it out. The first rep I talked to was a nightmare. Rude, talking down to me, and straight up dismissive. I felt disrespected. He had no solutions, wouldn't let me talk to a manager, and basically told me too bad, so sad. He fake-transferred me and then hung up. Couldn't believe the dude. I had to call again and luckily, the next rep was way nicer. She was sweet, listened to me, and apologized for the first guy. She offered me a refund, credit, or a new order to make up for the lousy service. I went for the cash back and she took care of it right away. I appreciated her help, but that first rep really soured my view of the company.