
DoorDash - Reviews and experiences
Oct 2023-Mar 2024
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Reviews (19)
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Food delivery order
Food delivery order
DeliveryMy experience with DoorDash has been a real letdown. Every time I order, my food ends up arriving late and cold. Even though I've been disappointed in the past, I decided to give them another shot, only to be faced with the same disappointing outcome. My food got lumped in with other orders, making it arrive even later. When I complained about my cold meal, I was taken aback when they offered me an 'express delivery' option for an extra charge. That's just not right - when you get food delivered, you expect it to be hot and fresh. Combining orders shouldn't mean sacrificing quality and customer satisfaction. The delivery time kept changing, getting my hopes up only to be let down. One time, it took 25 minutes for the food to finally arrive, even though the restaurant was close by. All in all, my experience with DoorDash has been pretty poor and unreliable.
Didn't get my food
Didn't get my food
DeliveryYeah, so I ordered some food and it never showed up. Can you believe that? And when I tried to get my money back, the customer service was seriously the worst. They couldn't even give me a hand. I'm super annoyed, never dealing with them again. It's ridiculous they can even stay in business treating people this way. Ugh!
Food delivery
Food delivery
DeliveryToday, I had a pretty disappointing experience with my DoorDash delivery. The delivery guy seemed to have kept some of my food items, so I had to report these missing items. It's the first time this has happened to me with DoorDash, and it's definitely not cool. I think DoorDash should put in some measures, like maybe having cameras, to catch any delivery folks who aren't honest. It's just not right for customers to pay for stuff and have it possibly taken by the delivery person.
Late delivery, poor customer service
Late delivery, poor customer service
DeliveryI just used this delivery service and I was so let down with the whole thing. They were late with the delivery, and when I reached out to customer service, they were no help at all and didn't even say sorry. I definitely won't be using them again.
Incorrect item received
Incorrect item received
DeliveryUnfortunately eh, I've had a bit of a bummer experience with DoorDash's service. On my last order, they gave me the wrong item - instead of the strawberry medium milkshake I asked for, they gave me white milk. And it ain't the first time something like this has happened. I've had similar mix-ups before. Even when I showed them pictures of the wrong items, getting a refund has been a real pain. It's annoying to keep losing money 'cause of DoorDash's mistakes, y'know.
Late Deliveries, Cold Food, Double Dashing
Late Deliveries, Cold Food, Double Dashing
DeliveryAs someone who orders delivery often, I gotta say that my recent orders have been pretty disappointing. Too many times, the delivery driver has picked up someone else's order before mine, which ends up making my food arrive late. And by the time it gets to me, it's cold and not as good as it should be. It's not cool to pay the full price for a meal that's not delivered on time and at the right temperature. I think customers like me deserve a discount or some kind of compensation for the inconvenience caused by these situations.
Incorrect orders
Incorrect orders
DeliveryI'm so frustrated with this delivery service. They keep messing up my orders, no matter how simple they are. And their customer service is basically non-existent. Whenever there's a problem with my order or the delivery person, it's almost impossible to get any help or fix it. Plus, the delivery people often have trouble speaking English, so it's hard to ask for things like extra condiments or napkins. It's ridiculous that I even have to ask for napkins in the first place, and they still mess it up. This service is a total rip-off and I'm not spending any more money on it.
Food delivery service
Food delivery service
DeliveryMy experience with this food delivery service has been absolutely terrible, eh. The customer service is beyond atrocious, and the delivery drivers are completely untrustworthy, eh. Despite having problems in the past, I decided to give them another chance, but my suspicions were confirmed when the dasher never showed up with my order, eh. I had a similar experience with a different driver a few days ago, eh. The fact that DoorDash refused to offer a refund this time was the last straw for me, eh. I will never be using their services again and would advise others to steer clear as well, eh.
Recent order experience
Recent order experience
DeliveryI had a really bad experience with my most recent order. The delivery driver, Abby S., took the order but didn't actually drop it off where it was supposed to go. She said she did, but I never got it. That's just not cool. It left me and my family starving and let down. I used to be a delivery driver too, and I can't believe someone would behave like this.
Order not delivered
Order not delivered
DeliveryI can't believe they forgot my food! The driver just left and I never got my order. I even tried calling them back, but they didn't answer. So rude!
Delivery mishap
Delivery mishap
DeliveryUnfortunately, my recent experience with the delivery service was really disappointing. The driver not only ate my order on the way to my place, but also took an extra $10 tip before lying and saying he reported the missing item. When I reached out to the restaurant where I ordered from, they confirmed that they did make and send out my sandwich. Even after showing them all the proof like receipts, screenshots, and photos, they still refused to give me any money back. This whole situation is upsetting and I won't be using their services again.
Delivery order mishap
Delivery order mishap
DeliverySo, I ordered some food for delivery the other day, eh? But, guess what? The order never showed up! Can you believe it? When I called customer service for help, they were totally useless and just brushed me off. They even hung up on me not once, but twice! Like, what the heck? This kind of crappy service is just not cool, especially when it comes to someone's meal. Not being able to fix the problem left me feeling pretty ticked off and let down. It's pretty obvious that this company needs to step up their game when it comes to taking care of their customers.
Grocery order left against a tree
Grocery order left against a tree
DeliveryI've had a lot of problems with this service because of my health issues, the customer service is rude, the deliveries are always messed up, they never give enough compensation, and the support staff is not helpful at all. I'm fed up with having to complain all the time and being treated badly.
Unreliable service
Unreliable service
DeliveryHonestly, can you believe that I put in three different orders in the last week and only one of them actually made it to my door? The other two? Cancelled. Can you imagine the frustration of waiting for your meal, only to be left hungry and disappointed? To make matters worse, the Dasher picked up the food but never delivered it. Doordash didn't even apologize or offer any compensation for their mistakes. Like, seriously? Do they even care about their loyal customers? It's unbelievable. It's like they don't care about keeping customers happy. So, I'm definitely canceling my Dash Pass and switching to Uber Eats. What's the point of having a membership if you don't get your food?
About DoorDash
DoorDash Inc. is an American technology company that operates an online food ordering and delivery platform. Founded in 2013 by Stanford University students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore, the company is headquartered in San Francisco, California. DoorDash facilitates door-to-door delivery by connecting customers with local restaurants and stores, allowing users to select goods via a mobile app or website. Initially focused on restaurant meal delivery, its services have since expanded to include the delivery of groceries, alcohol, and convenience store items in various markets. DoorDash has experienced significant growth, becoming one of the largest third-party delivery services in the U.S. by 2019. It went public in December 2020, further solidifying its presence in the delivery and logistics industry.
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Last update: November 29, 2024
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