Coffee Friend

Coffee Friend - Reviews and experiences

Average rating
8.6 /10
Based on 27 reviews
Oct 2023-Mar 2026
Star distribution
56x
414x
34x
23x
10

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Reviews (27)

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Coffee machine purchase

Service

Rose, the staff member, was absolutely amazing! She helped me out with buying my coffee machine, suggested a descaler for upkeep, and even gave me a bag of coffee for free. Her expertise and support were so helpful, and they made my whole experience great. I really liked how she made sure I was happy with my purchase. Thanks a lot, Rose!

Silver coffee machine

Quality

I was so disappointed when I finally got my coffee machine, and it was this ugly grey-green color instead of the shiny silver one I was hoping for. Plus, the plug was completely wrong, and the adapter they gave me didn't even fit. Thankfully, they sent me a replacement that actually worked, so that was a relief. The customer service turned out to be pretty good because they assisted me with fixing all the issues, and now my machine is finally working fine.

Damaged coffee machine

Packaging

My first coffee machine from Coffee Friend showed up in pretty rough shape! The box was all torn up and the machine looked like it had been through a battle. 🙁 Thankfully, they shipped me a replacement right away and everything turned out fine.

prompt delivery, easy setup

Delivery

The delivery was so fast, eh! My product came in perfect shape and was super easy to set up. I was really happy with how quick the delivery was and how easy it was to get everything set up and ready to go.

Coffee machine

Service

My time at this place was amazing from start to finish. The staff really knew their stuff when it came to coffee and they helped me choose the right one for me. The prices were fair and I felt like I got great service for what I paid. When my order arrived, it was quick and well wrapped, and they even threw in some extra coffee as a nice touch. I could tell they really cared about making me happy as a customer. This team is more than just a regular shop - they're true coffee experts who love what they do. I'd definitely recommend them to anyone looking for coffee stuff or advice.

Quick delivery, competitive pricing

Delivery

Awesome service, prices that won't break the bank, and super fast delivery! I decided to order on a whim late Tuesday night, and I was so happy to see it show up on my doorstep Thursday morning. This company totally went above and beyond my expectations, I'll definitely be coming back for more!

Product received in perfect condition

Overall

I was a bit unsure about buying because of some bad reviews, but I decided to give it a shot and it turned out better than I expected. The delivery was quick and the product was even better than I thought it would be. When I reached out to customer service with a question, they got back to me right away and really knew their stuff. All in all, it was a really good experience and I would definitely recommend them.

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About Coffee Friend

Coffee Friend is a company specializing in the retail of coffee and coffee equipment. Established in Lithuania, it has expanded its presence to various European countries and beyond. The company offers a wide range of products, including coffee beans, coffee machines, grinders, and accessories, catering to both individual consumers and businesses. Coffee Friend prides itself on providing expert advice and high-quality customer service to coffee enthusiasts, helping them find the perfect products to suit their needs. Through its online platform and physical stores, Coffee Friend aims to share its passion for coffee with a global audience.

Contact Information

166 College Road

HA1 1BH Harrow

United Kingdom

📧 hello@coffeefriend.co.uk

☎ 01202029699

🌐 thecoffeemate.co.uk

Last update: March 23, 2026

Website (Partner link)

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