RV Share - Reviews and experiences

I recently rented an RV through this service and had a bit of a mixed experience. I made the reservation using my account and initially found out that I would be the main driver. However, when I wanted to add an additional driver, I was shocked to discover that there would be an extra charge. Since I don't normally drive, I had to change the main driver. Luckily, I was able to get in touch with a customer representative named Hall who was incredibly helpful. He patiently and professionally guided me through the entire process, including successfully cancelling the reservation and getting a full refund since I was still within the grace period. I really appreciated Hall's support during this time. However, I do have some reservations about the ordering platform itself. I found it to be not very user-friendly and logical. The process seemed a bit unreasonable to me, especially the fact that charges were already being initiated before I had completed all of the crucial steps. I believe that all steps should allow for modifications before final confirmation. Hopefully, this aspect of the ordering process will be improved in the future.