OK Mobility - Reviews and experiences

I’d rent from them again, but only if I know exactly where to meet — the car was good, pick-up was not. I landed at Tunis and had filled the online check-in, but the local rep wasn’t waiting. I messaged and called the WhatsApp number a few times; he kept saying he was with another customer and on his way. After about an hour and a half he finally showed up and said we had to go to the company office outside the airport to finish paperwork. One annoying surprise: returns are processed at that office during business hours only, and if you have an early flight you might pay an extra fee. I got lucky — my flight fit their hours so dropping the car was painless. The vehicle itself was clean, drove fine for my daily errands and a short road trip, so that part worked. Just wish the pick-up/communication and the after-hours policy were clearer.

I wouldn’t rely on OK Mobility for an airport pickup. We’d booked a Peugeot 3008 two months in advance through their app, got the confirmation, did online check‑in — everything looked fine. Then we land, head to the desk with a two‑month‑old baby and the woman behind the counter tells us there’s no car and cancels our reservation. Awful timing, obviously. To give credit where it’s due she helped us find something with Europcar, but that ended up costing about €300 more for a different Peugeot. So yeah, the staff tried, but getting a confirmed booking cancelled at the desk is not great. If you’re thinking of using them, have a backup ready or call them the day you arrive. I’m mildly relieved we got a car in the end, but annoyed and out of pocket. Lesson learned — confirmation on an app doesn’t always mean you’re covered.