Green Motion International - Reviews and experiences

I wouldn’t go back. We booked Greenmotion after a friend tipped us off on a travel chat, and at first it seemed fine — car was clean and ran well, which was a bit of a surprise — but the whole drop-off experience soured everything. I’m saying this from the middle of the chaos: we arrived to return the car and, after 36 working days, they still hadn’t released the R22,000 pre-authorized hold. That’s the main issue, but the way they handled the return made it worse. We were told to walk about a kilometre to a lot, which is ridiculous when you’re with two elderly parents and more luggage than sense. We stood around for half an hour while staff kept pushing extra insurance (I told them I already had cover, more than once). One person even asked my teenage daughter to fetch my card to pay for insurance — really awkward and unnecessary. Then they said the car wasn’t ready and bundled seven of us into two small vehicles, driving way too fast; everyone felt uncomfortable. At reception we waited again, with hardly any seats and bottles of water that had been sitting in the sun (not ideal). A manager did apologise and offered to take a day off the rental — okay, that was something — but then nobody followed through quickly. More waiting, a promise from another manager, then more waiting, and finally the inspection happened after we’d already loaded the car. Because of all that delay we missed a big part of a family celebration in Hermanus. So: the car itself was fine, staff could be polite, and one manager did try to make amends, but the combination of poor organisation and the refusal to promptly clear that huge pre-authorized hold makes this an experience I can’t recommend.