Green Motion International - Reviews and experiences

we show up, bags, kids tired, and the rep says our New South Wales driver’s licences aren’t acceptable because they don’t show an issue date. Say what? I mean, that caught me off guard. There was nothing in the booking emails about an issue date — just “bring your original licence and rental receipt.” The Green Motion terms online even list Australia as accepted, so naturally we assumed those licences would be fine. Turns out, not for them that day.
For a good ten minutes I was half convinced this was just a misunderstanding, then annoyed, then properly stressed. No vehicle, no apology, no clear alternative from the desk. Sixt couldn’t help — no 7-seaters — so we ended up booking two cars with Enterprise at a much higher price, last-minute. Strange thing: Enterprise and Sixt had zero problem with our NSW licences. That was the tipping point where my scepticism turned into relief — when the Enterprise agent waved us through and handed over the keys, I finally relaxed. Weirdly, that small moment of getting the keys made the whole trip salvageable.
I’ll be honest: I’m still irritated about the lack of transparency and the extra cost and stress, and I’d expect at least a clear apology or refund for the insurance we paid unnecessarily. I’ve told the original coworker and a few friends about it; they were surprised too. So yeah — mixed feelings. Happy we didn’t miss our itinerary, but annoyed that it had to happen at all.

45 p.m., I braced for the worst because, honestly, who wants to argue with four tired kids in tow? But credit where it’s due: once we got talking with the staff, things turned around faster than I expected. At first there was confusion about our reservation, and I won’t sugarcoat it — I felt annoyed. The agent was a bit flustered, looked inexperienced maybe, and I had to repeat details a couple of times. Still, someone else nearby stepped in, checked the system properly, and within half an hour we had a minivan sorted, keys in hand, and the kids were smiling again. It wasn’t perfect — there were gaps in communication and I had to ask for a manager — but the manager handled it with calm, offered a small courtesy for the inconvenience, and actually apologized in a way that felt real. Delivery of the vehicle was smooth after that; the van was clean and ready, fuel level checked, and they walked me through everything. I’m glad I pushed a bit instead of walking away. I ended up recommending them to a friend after the trip (I mean, once the dust settled), because the fix and the way they treated us afterward made a big difference. So yeah, not flawless, but the customer service recovery was impressive and I appreciated the practical solution more than dramatic words. Happy we gave them another chance — grateful it worked out for our family in the end.