Carmellimo - Reviews and experiences

Overall happy — arrived on time; needed it only for moving.

I first saw them on the airport transfer board and a colleague actually recommended trying them. Booked rides from JFK to the hotel and back — they missed both pickups. First no‑show came with a weird "wrong airport" excuse and a request for extra cash; awkward. The return just never showed. What made me satisfied was when the hotel sorted a replacement car in about 10 minutes and the company later issued a partial refund. Annoying, but relieved it worked out.

Standing outside the terminal at 1 a.m., coffee gone cold, I figured the SUVs would be right there — they’d confirmed the pickup the day before. We rang when we were ready, told them what we were wearing so they could find us, and were told five to seven minutes. Forty minutes later we called back, got put on hold a few times and the line kept dropping. Then someone said no cars had even been assigned. We ended up getting two Ubers instead. Main problem was the coordination, not the drivers — oddly the Ubers were on time.

another car in 20 minutes. Half an hour later, silence. Third call on an international line, hold music, then “wait 30 more minutes.” We gave up and grabbed a regular cab; funny thing, it cost only about $10 extra and the driver was actually chatty and helpful — a surprise. I’ve used other airport shuttles before that turned up, so this was disappointing. Their booking seemed okay but the reliability wasn’t there. Not what I'd expect, really.

service needs work, delivery failed, but it wasn't a total disaster.

My family and I had booked a taxi in advance from JFK Airport to Times Square. After a tiring 14-hour journey, all we wanted was to reach our destination and unwind. However, the taxi never showed up! We tried calling multiple numbers, but nobody picked up. They had even charged us already. I sent an email with a complaint through their website, but received no reply or refund. I definitely won't be using that company again. It's much simpler and less stressful to just hail a taxi at the airport instead.

My experience with the transportation service was a nightmare. I had booked a ride well ahead of time, gave all the necessary details, but when I arrived, there was no car in sight. The 5-7 minutes wait turned into a painful 40 minutes, leaving me stuck without a ride. This lack of competency and disregard for customers is just not acceptable.<br><br>I felt frustrated and helpless, especially dealing with it late at night. The poor service made me doubt their reliability and trustworthiness. It's clear that false promises and neglect are not what you want from a transportation service.<br><br>I strongly suggest avoiding this company for your transportation needs. My experience was really disappointing, and I wouldn't want anyone else to face the same. Find a different transportation service that's more dependable and cares about their customers.