Carmellimo - Reviews and experiences

Wrench on the passenger seat — weird, right? That’s how the trip started. Halfway to the airport the car conked out. He had tools and just stayed there, tinkering for almost an hour while blocking a highway lane. Felt unsafe. Cars were buzzing past. Nobody from the company showed up, and when we called they basically shrugged and said there was nothing they could do; their advice was to call the police, which was surreal, since none of us were local. After a tense stretch, someone finally came and hauled us to the airport. Relief, yes — and we actually made the flight. The replacement driver was fine but then hinted he expected a tip. I’ve used other shuttles that handled breakdowns better. Will think twice before booking this one again.

"Car won't start." Charming. They suggested I either sort my own ride or wait — they couldn't say if that meant minutes, hours, or days. I said I'd grab an Uber and asked them to cancel my return booking. The driver got snippy and told me not to dictate his work. For real? I mean, things break. Fine. But the tone and the vagueness made a simple pickup feel chaotic. Booked through Expedia so the process seemed normal until then. If I had booked direct I probably would have glanced at reviews first. So my advice: always have a backup ride app and maybe a little patience, but don't expect polished service. I made it to my destination, but I won't risk that again.