Carmellimo - Reviews and experiences

By the time I reached the curb at JFK I’d already heard the agent say Carmel was cheaper than Uber and could pick me up at the terminal. On the phone they said about $10.50, so I booked. Driver was polite and the car was tidy, but a 30% tip appeared and a 12‑minute ride ended up costing $150. Frustrating, though at least I arrived okay.

I was wary at first because the driver hinted about extra cash at the end. I use these rides for errands and work, so surprises bug me. But after a couple trips I noticed they were polite and the rides smooth. I started keeping change in my glove box. Not thrilled about the mystery tolls, but overall the service feels pretty reliable and it gets me where I need to go on time.

the office later claimed the driver had been waiting two hours and wanted an extra $90, and despite showing them the booking confirmation that proved the pickup was scheduled later, we were stuck paying almost $300 for an 11‑mile trip. So yes, the bit that reassured me initially — the driver saying she’d wait — didn’t save us from a billing mess caused by their scheduling screw‑up. To be fair, the driver did get us to our place and helped with bags (communication was rough though; her English was limited), so it wasn’t a total disaster. Still, I’m left frustrated and probably won’t go back — buyer beware, check confirmations and be ready to push back.

I almost didn't book this transfer because the confirmation email already made a point of talking about tolls and tips before we'd even left home. It felt strange — like being told to pay up front for someone’s manners — but we shrugged it off, thinking it's probably just their policy and we'll deal with it later. I have used a few airport shuttle services before (mostly smaller local companies) and never had such an upfront tone about tipping, so yeah, I was a bit wary going in.

I had a really bad experience booking with this company. They said they had a spot for me, but after I paid, they told me they couldn't actually book me. They apologized, but then tried to give me a worse vehicle and kept the extra money I paid. I recommend finding a more dependable transportation service instead.

I went on a trip with this company and I wasn't pleased with the service. For starters, I don't appreciate that they expect tips at the end of the trip. I already paid for the trip upfront, so why should I have to fork over more cash? And not everyone carries around cash nowadays, so it's a bit of a hassle. On top of that, they should be more transparent about any hidden costs like tolls when booking a trip. People like me who are visiting wouldn't be aware of these extra charges unless they were told about it clearly beforehand. All in all, not the best experience.

I just booked a ride from Chelsea in NY to Newark airport, but when I got there, it was a total mess. The driver wanted to charge me more than we agreed on, and on top of that, he demanded cash payment. It was a real unpleasant surprise, and it left me feeling pretty annoyed. Even after all that, I got a receipt for the original price, which just showed how shady the whole situation was. I was left feeling frustrated and let down by the whole ordeal. I definitely wouldn't recommend this company to anyone else after this experience.

My experience with this transportation service was terrible. I had scheduled a pick-up from the airport, but my flight got delayed, so I ended up arriving later than expected. I called the driver and was told everything was okay, but when I got there, the company asked for an extra $90 because they claimed they had been waiting for 2 hours. The reality was that they had mistakenly told the driver to come an hour early, which resulted in the unnecessary wait and extra charges. Even after showing proof of the mistake, we still had to pay the extra fee. The total cost for an 11-mile drive was almost $300, which is way too much. And to make things worse, the driver struggled to speak English, making the whole experience even more frustrating. Needless to say, I won't be using this service again.

As someone who takes taxis a lot, I gotta tell ya about somethin' shady this taxi company does. They charge tolls at full price, even when they use Easy Pass or other systems. I've never had a problem with their service, but people need to know they might get overcharged because of this sneaky move. I tried talkin' to the company about it, but they haven't done anything 'bout it yet.