Carmellimo - Reviews and experiences

Standing curbside, phone in hand, feeling silly and stuck — that’s the take. We booked a limo, showed up on time, and there were zero instructions on how to meet the driver. Calling them twice ended with cuts to the line after the automated message, so we stood there, repeated, and then grabbed a taxi to not miss the event. The limo never showed, and when we asked for a refund they flat-out refused, even after a TripAdvisor reply telling us to contact customer service. Other companies at least call or text. Disappointing, and I won’t risk them again.

it was efficient and we got there safely, but the whole setup felt like a bit of a tourist trap, sketchy and untransparent. Won't use them again, but at least we made it.

Our experience with this service was absolutely terrible. We were left waiting with no idea how to find our driver, even though we were on time. After trying to call twice and getting disconnected, we had no choice but to take a taxi. The company wouldn't give us a refund, even after we wrote a bad review on TripAdvisor. It's hard to believe a company can function without explaining such a simple thing. We definitely won't use their services again.

I was so happy with how quick the car got there. It was really clean and comfy, and the driver was super nice the whole time. The price was really good, and I even saved some extra cash with a coupon. Only bummer was I had to book over the phone because the website wasn't working right.

I had a terrible experience with this company. When I arrived at the airport, the meeting point they told me was at a completely different airport. The phone numbers provided were no help at all, I couldn't get in touch with anyone for help. I ended up having to take a local taxi to get to where I needed to go. When I finally got to the hotel, the driver sent me a rude message saying I never showed up. The worst part was when I tried to cancel my return transfer and get a refund through the booking platform, they only gave me back half the money because they said the driver was waiting for me. This whole experience was completely unacceptable and I strongly recommend not using this company.