Coinsmart - Reviews and experiences
Oct 2023-Mar 2026
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Reviews (21)
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Cryptocurrency exchange review
Cryptocurrency exchange review
App & Portal
I've been using this crypto exchange since January 2021 and so far, it's been good. Sometimes it can be a bit annoying, but overall it's easy to use and gets the job done. I like that the verification is smooth, I can do e-transfers, and there are no fees for transactions over $2000. The interface is simple and easy to understand, and the fees for deposits and withdrawals are fair compared to others. The online chat is handy for quick help too.
But there are some things to think about. Not having a mobile app is a bit inconvenient, and sometimes the chat can have a long wait. It's also frustrating that there's no phone support for urgent issues. I had a problem where I didn't get an Interac deposit request on time during a market drop, which was pretty stressful. There was also a glitch that messed up the deposit fees, but I'm waiting for it to be fixed.
Even with these struggles, I recently had a good experience with customer service, especially with Mr. Shah who was really helpful.
About Coinsmart
CoinSmart is a Canadian digital currency exchange (cryptocurrency exchange) designed to provide traders and institutions with a simple, accessible, and secure platform to buy and sell Bitcoin and other cryptocurrencies. It was founded in 2018 with the aim of making cryptocurrency accessible to everyone, regardless of their level of experience. The platform emphasizes user-friendly experiences, offering features such as direct bank integration for easy fiat transactions, advanced trading options, and dedicated 24/7 customer support. CoinSmart also focuses on compliance and security, ensuring a safe trading environment through rigorous identity verification processes and secure technology infrastructure.
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Last update: March 12, 2026
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