Coinsmart - Reviews and experiences

Buying Bitcoin on this platform was really easy and user-friendly. The website was super easy to use, so I didn't have any trouble finding my way around and placing my orders. I was really grateful for the help from the customer service team whenever I had questions or ran into problems. Sometimes there were a few little glitches, but I was happy to see the team working hard to fix them. There were a couple times when my funds took a bit longer to show up in my account, but they were always quick to sort it out and make sure everything went smoothly. Overall, I had a good experience, but it's always a good idea to keep your cryptocurrency safe by not leaving it on any exchange platform.

I recently went through a scary situation when I found out someone had access to my account on this platform. Right away, I contacted their customer support for assistance. A guy named Andre helped me out, and he was really quick to respond and sympathize with what I was going through. He acted right away and closed my account to stop any unauthorized entry, which really put my mind at ease. I'm so thankful for his fast response and the way he handled the situation professionally and efficiently.

I recently had a little hiccup when I was trying to buy some Cardano on the platform. It was a bit frustrating, but I decided to get in touch with customer service for some help. I was pleasantly surprised by how quickly they responded, and they managed to fix the issue in no time. The customer service rep, Andre, was efficient and professional, which made me really happy with the service I received. What's even better is that I got help on a Saturday evening, which really impressed me and made my experience with the company even better. I'm glad I chose to do business with a Canadian company that provides such great support and quick responses.

I've been using this crypto exchange since January 2021 and so far, it's been good. Sometimes it can be a bit annoying, but overall it's easy to use and gets the job done. I like that the verification is smooth, I can do e-transfers, and there are no fees for transactions over $2000. The interface is simple and easy to understand, and the fees for deposits and withdrawals are fair compared to others. The online chat is handy for quick help too.

But there are some things to think about. Not having a mobile app is a bit inconvenient, and sometimes the chat can have a long wait. It's also frustrating that there's no phone support for urgent issues. I had a problem where I didn't get an Interac deposit request on time during a market drop, which was pretty stressful. There was also a glitch that messed up the deposit fees, but I'm waiting for it to be fixed.

Even with these struggles, I recently had a good experience with customer service, especially with Mr. Shah who was really helpful.