trivago - Reviews and experiences

Birds were singing when we pulled in. For years this place was our go-to — we were worried this trip would be the moment it finally slipped, so yes, I hesitated before booking. I needed a room in the main building because I'm disabled and stairs/split lodgings are a nightmare. On arrival they showed us a room in an outbuilding. My husband refused. Turns out our request hadn't been passed on. The room itself was tired. Carpet had seen better decades. Not spotless. The bed, though, was clean and actually comfy, so points there. Staff were friendly — bar team especially bright. The grounds? Gorgeous as always. But value isn't great. It's not ruined, but for the price I expected better. We'll give it another shot, but with lower hopes. Small fixes would help, honestly.

I landed in Curaçao for a funeral and the last thing I wanted was booking drama. I had booked through Trivago via Otel.com and paid with my credit card ahead of time. Smooth, I thought. Nope. At check-in the hotel told me the travel company hadn’t paid their invoice. Awkward. Hotel staff actually rang Trivago/Otel to sort it, which was nice, but that didn’t fix anything. The day I was supposed to leave they suddenly said I couldn’t go until the bill was paid. So there I was, arguing politely while trying not to look like someone on holiday. I called Otel.com — several times, from my mobile all the way to Turkey — and was put on hold, promised things would be fixed, hung up, and then nothing had changed. Eventually I paid the hotel myself, twice over if you count the original charge, and then sent proof to Otel.com on Dec 22. Trivago never replied. Otel.com asked for paperwork and then went quiet. I could afford to pay twice, but what if it had been a huge bill? Felt messy, stressful and unnecessary. The hotel was actually fine. The middlemen? Not so much. Would’ve liked clearer communication and faster refunds, or at least someone picking up the phone.