Trafalgar - Reviews and experiences

Trafalgar doesn't seem to care about their customers at all. I shelled out for insurance and an upgrade on my flight to Italy, only to have United downgrade me at the last minute. United has been a complete mess, but I was counting on Trafalgar to come through and make things right. What a joke! They only got a portion of what I paid for my flight, yet they couldn't even be bothered to make sure I was looked after. As a business owner myself, I understand the importance of prioritizing customers, even if it means taking a hit. I've lost thousands because of Trafalgar's lack of attention and they couldn't care less. They won't be getting a single cent from me ever again.

The tour I went on recently with a tour company was a real letdown. They advertised a fancy luxury coach on their brochures, but let me tell you, it was nowhere near as comfy as they made it out to be, especially for us older folks. The ventilation on that bus was terrible, and it didn't take long for everyone to start feeling sick. Even though we were all wearing masks and being careful, I ended up getting a positive Covid-19 test the day after the tour, which totally ruined my family get-together in London. And then, a few days later, my 83-year-old hubby got sick too. When I tried reaching out to the tour company on social media, all I got back were these generic responses that made it clear they didn't really care about what happened. It's a shame, because some digging around showed that this wasn't the first time they'd messed up like this on their tours, which seems like a pretty big problem to me.