Trafalgar - Reviews and experiences

Eh, so I booked a travel tour and then had to cancel right away, and they wouldn't give back my deposit! Like, seriously, I called minutes after booking and they still said no! I'm definitely not gonna use them again or tell my friends to use them, eh.

I had to cancel my trip last minute because of a family emergency. I had to take care of a kid right away. I tried really hard to change the plans, but in the end, I lost all the money I spent on the trip. It was so upsetting and turned my dream trip into a total disaster.

My experience with this tour company was absolutely terrible. My husband and I were all set for the Splendors of Japan Tour, but unfortunately, he had a medical issue and we had to cancel our trip. We gave them a generous 3 months notice, but getting any sort of refund was a complete nightmare. We had to send so many emails and make countless phone calls just to get a partial refund. The service we got was just terrible. It felt like nobody at the company knew what was happening, and we were constantly being passed around from one person to another. The communication was almost nonexistent, with most of our emails getting automated replies that didn't really help at all. When we finally did get to talk to someone, they were no help at all and seemed completely clueless. It seemed like they were just saying things to appease us and didn't actually care at all about our situation. We were also really surprised to find out that there was a penalty for cancelling three months in advance, something that we were never told about when we booked the tour. Overall, it was a horrible experience and I would never recommend this tour company to anyone.