Ticketmaster

Ticketmaster - Reviews and experiences

Average rating
8.2 /10
Based on 29 reviews
Nov 2023-May 2024
Star distribution
55x
413x
37x
23x
11x

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Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (29)

Suspended account after entry

On-site

I went into the venue, got my ticket scanned and all that, but then when I tried to find my seat, my account got suspended out of the blue for "suspicious activities". I was stuck inside not knowing where to go for the ABBA Voyage on the 8th or BAO on the 11th. It was so frustrating not being able to see my ticket and I felt totally lost.

Electronic ticket purchase

On-site

The process of buying tickets was really easy thanks to the electronic system that allowed me to save my tickets on my phone. But when I got to the venue, one of the security staff was rude to the O2 Priority customers, which was not cool. It felt like we were being treated as if we were animals, being herded into the queue like that. But despite that, the Gary Numan show was amazing, as it always is. You can tell that Gary really loves what he does, and his fans really enjoy his performances.

Tickets for a concert

On-site

My buddies and I went to that concert last night, and it was, like, totally lame. The place was so small, we were packed in there like sardines. The drinks were ridiculously pricey, I could’ve had a whole meal for the cost of one drink! The security was all over us as well. The singer’s voice sounded strange with all the echo, and they rambled on too much. The opening act was the only enjoyable part, we were relieved to leave. And then they were directing us on the street, like what’s that all about, eh?

Mobile tickets not working

On-site

It really sucked that I had to use the mobile app for my tickets. The app was being glitchy and I had to last minute transfer my tickets to my friend. We had to meet up early just to get in together. Customer service was no help at all, it was really frustrating.

Connection issues at venue

On-site

Your app is totally useless if you can't get a connection at the venue, eh? It's pretty irritating to have to depend on something that's so reliant on outside factors, you know? This whole situation gave me and a bunch of other folks at the event some unnecessary stress and delays, eh? And the fact that it looks like it's a common problem just adds to the frustration, eh?

Digital ticket signal issues

On-site

The digital ticket situation was a disaster! We got to the venue and tried to show our tickets, but the signal was terrible. We ended up spending a frustrating 10 minutes outside just trying to prove that we had bought tickets. It was super embarrassing and inconvenient, especially since we just wanted to get inside and have a good time. Eventually, we had to download a whole new app just to get the ticket to actually work. It was such a hassle and really ruined our night.

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About Ticketmaster

Ticktmaster is a prominent ticket sales and distribution company, catering primarily to the entertainment industry. Founded in 1976 in Arizona, United States, it has grown to become a key player in the global market for live event ticketing. The company serves as an intermediary between event organizers and consumers, offering tickets for concerts, sports events, theatre productions, and other live entertainment events. It utilizes an advanced online platform and network of retail outlets for ticket sales, while also providing venue management and ticketing technology solutions. Over the years, Ticketmaster has expanded its reach through acquisitions and partnerships, establishing a significant presence in numerous countries, including Canada. Ticketmaster's operations have been marked by innovations in ticketing technology and practices, although it has also faced criticism and legal challenges related to service fees, market competition, and consumer rights.

Contact Information

🌐 www.ticketmaster.co.uk

Last update: November 29, 2024

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