RaynaTours - Reviews and experiences

I took the city tour late August and right away you notice the mix — promising service but a couple of hiccups. Booking was a bit fiddly on the site, confirmation came through but not super clear. Pickup was about 20 minutes late, which annoyed us at first, but the guide made up for it. He was patient, knew the stories, and kept offering water and snacks in the midday heat — small things that matter. He also took decent photos for the group, nothing staged, just helpful. Delivery of the actual tour content was solid, routes on time after that first delay. Customer service by the guide was really the highlight; the company’s admin could be smoother. Overall glad we went, felt safe and well looked-after, just wish the pre-trip info and pickup ran a bit cleaner.