RaynaTours reviews

mosque, Louvre, palace, F1 track, heritage village and a bazaar. What surprised me was how measured the pace was; we actually had time at a few spots and he took decent photos, no rush. He also stopped at a small shop with authentic Arabic scents that I didn't expect to like but did. My doubts about the company being another tourist factory mostly faded. Not flawless — a bit of back-and-forth on timing — but overall solid and worth it.

I took the city tour late August and right away you notice the mix — promising service but a couple of hiccups. Booking was a bit fiddly on the site, confirmation came through but not super clear. Pickup was about 20 minutes late, which annoyed us at first, but the guide made up for it. He was patient, knew the stories, and kept offering water and snacks in the midday heat — small things that matter. He also took decent photos for the group, nothing staged, just helpful. Delivery of the actual tour content was solid, routes on time after that first delay. Customer service by the guide was really the highlight; the company’s admin could be smoother. Overall glad we went, felt safe and well looked-after, just wish the pre-trip info and pickup ran a bit cleaner.

prices that sounded almost too good, a WhatsApp thread that moved faster on payment than on answers — classic red flags, right? Still, I thought: okay, it’s Dubai, how bad could it be?
Turns out, not great. Yuvraj (a travel consultant, he said) replied nicely and quoted 180 AED per person for the Premium Safari and mentioned ATV rides at about 120–140 AED for 30 minutes. Nine of us weren’t sure who’d go on the ATVs, so I asked if we could book them once we were at the site. He said yes. That little confirmation is what made me go ahead and pay — I trusted the message thread. Naive, maybe.
Fast forward to the ATV area and the cheerful drivers lead us to a little shop where the same activity is suddenly 500 AED. Phone calls to Yuvraj? “Can’t reach him.” Showing the message screenshot? “Not our employee, must be an agent.” Even the booking email, which looked like it came from Rayna, didn’t help. At that moment my scepticism didn’t just linger — it flicked on a beacon. I messaged Yuvraj again; he said he’d look into it. That was in July. Still waiting. Meanwhile, payment for the Safari had been taken without drama or delay. Funny how that works.
We did get some of what we’d hoped for: dune bashing was actually wild and the sunset photos were pretty great — those are honestly the bits I kept replaying on the plane home. But the rest felt rushed or skipped. Camel ride was hurried, sand boarding never happened, ATVs were completely off the table unless we paid quadruple. The vehicle carrying our kids had a driver who seemed to think the dunes were a good place to catch up on WhatsApp. Texting while driving over sand? Not reassuring, and yes, I called that out.
What made it sting was the contrast: friends who booked through Expedia with another operator paid less and got everything — sand surfing, ATVs, relaxed camel time. It’s hard not to compare when you’re standing in the sand. Back home, I emailed their feedback address and got an automatic reply claiming complaints are a priority. Two weeks later: silence. It’s the “we’ll investigate” that never investigates that bothers me more than the price hike.
So did my doubts disappear? Partially. The sunset, dune bashing thrill and the general festival vibe made bits of the night worth it, so I didn’t go home completely sour. But the mismatch between what was promised on WhatsApp and what they actually delivered, plus the radio silence afterward, left a bad aftertaste. If you’re thinking of booking with Rayna Tours: double-check everything, take screenshots (you’ll be glad you did), and maybe have a backup provider in mind. I wanted to trust them; I tried. Next time I’ll be more suspicious up front.

I actually heard about them from a friend who used them last month, so I messaged on WhatsApp to sort a 30‑day tourist visa. First exchange was messy — I asked if insurance was required and got a price for a 14‑day visa instead (475 AED), which didn’t match the 400 AED listed on their site for 30 days. I kept pushing and, honestly, expected more silence or another vague answer. The moment I felt satisfied was when someone finally sent a short, plain breakdown explaining that the higher number was for assisted processing and included extra steps (and yes, insurance was optional). Not perfect, but that clear note cut through the confusion — surprised me, actually. Still annoyed at the initial poor WhatsApp back‑and‑forth and the lack of transparency up front, so I didn’t book right away, but at least I wasn’t left guessing. If you try them, press for a written cost breakdown — it made all the difference for me.

Halfway through the desert safari I remember leaning back and thinking, wow — this is actually working out. The moment came when they swapped my itinerary without drama after I messaged about a timing clash; suddenly everything fit. Yash (big thanks) and the Rayna crew had already sorted the boring but essential parts—visa checks, hotel pickups, confirmed tickets—so I could just enjoy the dune run and the skyline bits. They kept me updated in a casual way (sometimes more than needed, not a complaint), and replies were quick when I had odd questions.
The dhow cruise was chill, the city tour hit the spots I wanted, and transfers showed up on time which made mornings less frantic. I changed a couple activities mid-trip and they adjusted without fuss — that’s when I relaxed for real. If you go, maybe double-check pick-up times once, just to sleep easier. I'm pleasantly surprised and grateful the whole thing ran smooth; felt taken care of. Would recommend to anyone who wants organized days without micromanaging.

The guide, Junaid Nawazish, was so friendly and knew everything about Abu Dhabi. We got to see the Emirates Palace and Louvre Abu Dhabi, and it was amazing. Junaid really made the tour enjoyable for couples, adding that extra touch of romance and fun. It's a perfect mix of culture and romance!

My partner and I went to Dubai not long ago and it was amazing! Our transfer driver, Adeel Sarwar, was outstanding. He really went out of his way to make sure our rides were awesome. He was always on time, super reliable, and really friendly. He even gave us some great tips about the local area. His help and knowledge really made our Dubai experience even better. I highly recommend him to anyone needing transportation services in the city.

Our trip to Abu Dhabi with Akhtar was amazing, eh! Akhtar knew all the awesome places to visit in the city and made our group adventure so much fun, eh. We checked out the Sheikh Zayed Grand Mosque and went on all the wild rides at Ferrari World, eh. It was non-stop excitement and fun, from beginning to end. If you're planning a trip with your buddies, you gotta go on this tour, eh!

My buddies and I just got back from a trip to Dubai and it was amazing! The best part was definitely our transfer driver, Adeel Sarwar. He was always punctual, super friendly, and knew everything about the city. Adeel took us to all the coolest places and gave us great recommendations. Thanks to him, our trip was one we'll never forget.

Had such a blast with my friends on the Dubai Desert Safari! Our guide was so lively and kept us laughing the whole time. The dune bashing and quad biking were so exciting, and we loved the BBQ dinner and live shows. Definitely suggest it for a great day out.

The tour was pretty good overall, but there are definitely some things that could be better. The person who picked us up in the morning didn't speak English and drove really fast without explaining why we were delayed. However, our tour guide, Mr. Kamran, was really knowledgeable and shared some interesting insights during the tour. Mr. Waquas was also really nice and drove safely. The tour felt a bit rushed with only a few stops to enjoy the views and take pictures, so we didn't get the full Abu Dhabi experience.

I had an amazing business trip to Abu Dhabi and thought it would be a good idea to hire a local guide for a tour. The guide, Junaid Nawazish, was really professional! He was punctual, knowledgeable about the city's history and culture, and even adjusted the tour to suit my busy schedule. We checked out all the major landmarks like Qasr Al Watan and the Etihad Towers, which made my business trip more fun and informative.

Just got back from an awesome Dubai desert tour with my buddies! Our guide was super nice and knew all about the area, making the whole trip extra special. The dune bashing got our hearts racing, and we had so much fun sandboarding. The evening camp activities were a great way to chill out after a day packed with excitement. Definitely recommend it if you're in Dubai!

My partner and I had an amazing time exploring Abu Dhabi with our guide. Akhtar really made the trip special by taking us to some beautiful and romantic spots that were just perfect for us. The Al Wathba Wetland Reserve was so peaceful, and watching the sunset at the Corniche was absolutely stunning. Akhtar's thoughtful planning and attention to detail really made our experience unforgettable. I highly recommend this tour for any couples looking for a mix of adventure and romance!

My last booking was awesome! The driver they sent me, Hassan Ahmad, was super skilled and friendly. He made the ride fun and made sure everyone was safe. You could tell he's a good guy because he even checked on other drivers before taking off. All in all, I had a great experience with the service.

My time with the company was absolutely amazing, eh. The guide, who I'll call "Muhammad Ali" for privacy, was really awesome. He took care of everyone in the group and made sure we all felt safe and had a great time during our desert safari. The dune bashing was so much fun, even the kids loved the camel rides. The BBQ dinner was tasty, and the entertainment was just incredible. It was a fantastic experience overall, something I definitely suggest for families looking for an adventure, eh.

My time with the tour guides, Amrish and Waqas Khan, was amazing. They shared so much info about Dubai culture and history, making the tour not just fun but super educational too. The ride was comfy, and we loved how they took care of us each step of the way. I'd definitely suggest them to anyone wanting a fantastic tour in Dubai.

The driver we had for our family tour was amazing. He went out of his way to ensure that my family and kids were safe and comfortable throughout our trip in Abu Dhabi and Dubai. I really liked how friendly and helpful he was, and I will definitely ask for his services again next time. Hats off to the company for having such great employees like him.

We had such an amazing time touring Abu Dhabi with our guide! He was so good with the kids, explaining the city's history and culture in a way that kept everyone interested. Our favorite stops were definitely Yas Island and Heritage Village. Our guide really made sure we all had a great experience, we would definitely recommend this tour for families.

Had a great day trip to Abu Dhabi with an awesome driver and guide. They picked us up from our hotel in Dubai and showed us all the cool spots like the Hindu Temple, Grand Mosque, Heritage Village, Emirates Palace, Ferrari Park, and even the Date Market. The guide was super nice, told us a lot of interesting stuff, and took tons of pictures for us. We had a blast and totally recommend both the tour company and our guide. Oh, and don't forget to cover up your tattoos for the Hindu Temple and dress respectfully for the Grand Mosque. Just a little heads up!