Point.A Hotels - Reviews and experiences

My recent stay at the hotel was quite disappointing. Even though the rooms were nice and staff was friendly, there were a bunch of problems that made it not so great. One big downer was that there was no breakfast like I thought there would be from what I read online. Instead, they just gave out a voucher for a café nearby, which was kind of unexpected. Also, the stairs were closed so we had to use the small elevators, which was a hassle. The scariest part was when the fire alarm went off two times, once really early in the morning, which caused a lot of unnecessary chaos. And the staff couldn't help me extend my stay, they told me to do it online because I booked through a different website. It was confusing and not very helpful. The worst part was they charged me twice for my stay even though I already paid before. I had to argue and get in touch with the third-party to get my money back. All these problems made my time there not very pleasant.

I had the worst experience trying to book a hotel room. I emailed to ask about my reservation, but they rudely replied that they had no record of it. Then, two days before I was supposed to check in, I magically received an email telling me to register. It was so confusing and disorganized!

The website for booking is just not working. I don't know if this is on purpose, but it's been like this for so long. The staff either doesn't know or doesn't want to know. It's causing us to miss out on a bunch of bookings.

So I tried to book a room at this place twice but got error messages and no confirmation. They said they would refund me within 24 hours but it's been 3 weeks now and still no refund! I even sent them emails asking about it but they just ignored me. Not cool, man.