OneTravel - Reviews and experiences

Good overall, slow reply

Halfway through the wait I knew I was good — needed this for a last-minute connection after my delayed train

I was halfway through booking when I relaxed — they sent an email each day telling me what to do next. That routine made planning part of my week, for work trips and weekends away. Pretty happy, will use them again, grateful it went smooth.

I really like how OneTravel sends me quick and helpful email updates to keep me in the loop. It's super helpful to get timely reminders about my travel plans and any updates that might pop up. These follow-up emails really help me stay on top of things and feel more ready for my trips. I appreciate the clear and straight-to-the-point communication from OneTravel because it helps me avoid getting stressed or confused.

I found that buying stuff was super easy, real quick too. But then I had some questions and I just couldn't figure out the answers. I tried reaching out to customer service a bunch of times but, no surprise, never got a reply. It's frustrating to still have questions, you know, after you've already spent your hard-earned money.