OneTravel

OneTravel reviews

27 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
70%
Would buy here again
Ordering
8.2
Service
8.0
Pricing
7.2
Delivery
8.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Quietly helpful

9.0

"I hesitated, moving with a bad back; agent soothed me."

By: Jaiden Mills Read on →
Critical

Nice delivery, messy support

5.6

"Got the order but the whole process felt cluttered — surprise fees, constant ads, and zero real support. Weirdly someone called right after, sounde..."

By: M. D'Amore Read on →
Most Voted

Flight booking scam

6.0

"This flight booking website is the worst, eh? I trusted them with my credit card info, and now I totally regret it. The customer service is terribl..."

By: Hirthe Read on →

Reviews (27)

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Quietly helpful

J
Jaiden Mills

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I hesitated, moving with a bad back; agent soothed me.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Oddly comfy

K
Kuhlman

23 reviews

9.0
Overall Rating
Would buy here again
Yes

Sitting in it now—cozy, a pleasant surprise, honestly.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Small-print sting

H
Hilpert

16 reviews

6.0
Overall Rating
Would buy here again
No

I hesitated over the boarding-pass fee, thought it’d be a dealbreaker; still annoying for work trips.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
8.0

Do you already have an account?

Not impressed initially

P
pasquale

11 reviews

9.0
Overall Rating
Would buy here again
Yes

Morning routine test — skeptical, then it worked, I was pleased.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Unexpectedly smooth booking

R
Runolfsdottir

17 reviews

9.6
Overall Rating
Would buy here again
Yes

Booked a flight for work; support answered, tickets arrived, thankful

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Seat map did the trick

C
carol

11 reviews

9.0
Overall Rating
Would buy here again
Yes

I remember I first saw it linked in a forum and told a co-worker; when I got to the seat map and it worked, I was relieved not perfect, some lag, but fine

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

That update mattered

N
Nolan

25 reviews

9.6
Overall Rating
Would buy here again
Yes

Halfway through the wait I knew I was good — needed this for a last-minute connection after my delayed train

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Calm at the counter

P
pasquale

11 reviews

8.6
Overall Rating
Would buy here again
Yes

We arrived frazzled at the counter. The agent stayed calm, listened, and found a solid rebooking. Took extra time to explain options. Wish it was quicker, but pleased.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Nice delivery, messy support

M
M. D'Amore

1 reviews

5.6
Overall Rating
Would buy here again
No

Got the order but the whole process felt cluttered — surprise fees, constant ads, and zero real support. Weirdly someone called right after, sounded scammy, which made me uneasy. Delivery was fine but service needs work.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
8.0

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Halfway relief

S
Seth Shanahan

1 reviews

9.6
Overall Rating
Would buy here again
Yes

I was halfway through booking when I relaxed — they sent an email each day telling me what to do next. That routine made planning part of my week, for work trips and weekends away. Pretty happy, will use them again, grateful it went smooth.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Booking flight, good prices

S
sylvan

4 reviews

10.0
Overall Rating
Would buy here again
Yes

Hey there! Just wanted to take a moment to say thanks for making it really easy for me to book my flight and get some great prices. I mean, seriously, it was a breeze to find exactly what I was looking for without having to spend ages searching. I'll definitely be using this service again in the future because it was just so convenient and saved me a bunch of time. Keep up the awesome work!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Booking air ticket not processed

H
Hortense Mraz

1 reviews

6.0
Overall Rating
Would buy here again
No

I recently tried to book a flight with this company, filled out all the details, and paid with my credit card. Unfortunately, the payment didn't go through. I spent almost 2 hours on their online chat trying to get help from their customer service. But, the people there just gave me info that I could find on their website, no real solution to my problem. Now, I'm worried about being charged for a transaction that didn't go through even though I already okayed the payment. My whole experience with this company has been so frustrating and a big waste of time. I don't think I can trust their services.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Repeat Customer Satisfied

R
Runolfsson

20 reviews

10.0
Overall Rating
Would buy here again
Yes

As a return customer, I've always managed to snag awesome deals with this travel agency. I've used their services a few times now, and every time they've given me the best prices that no other agency could match. I really value the sweet deals they have and how easy it is to book with them. Thanks for the top-notch service, and you can bet I'll be booking with you again in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Ticket purchase

J
J. Farrell

3 reviews

4.0
Overall Rating
Would buy here again
No

I just booked a ticket on this travel website, eh, and ran into a problem with getting charged for a carry-on bag instead of a checked one, eh. I tried to contact customer service about it, but no luck getting a refund, eh. Pretty disappointed and frustrated about the mix-up between the website and the airline, eh. Not sure if I want to use this booking service again, eh.

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
4.0

Do you already have an account?

Quick and easy booking

L
Linnie

13 reviews

9.5
Overall Rating
Would buy here again
Yes

Booking was super easy and quick, like always. I really like how simple and efficient the whole process is. I'll definitely keep using this service in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Hotel booking issue

D
Daisha Funk

1 reviews

5.0
Overall Rating
Would buy here again
No

I had a big problem with my recent hotel booking on the platform. I asked for help but didn't get a quick response. So, I had to leave that hotel and pay more for another place to stay. They said they would give me a refund by email, but I haven't received it yet. I have pictures from the hotel to prove what happened. I really need this sorted out as soon as possible.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

Do you already have an account?

Flight booking

K
Kiel

5 reviews

7.5
Overall Rating
Would buy here again
Yes

I've had my fair share of issues with this company in the past, but this time around, I must say I had a better experience, eh? Maybe it was because of Covid messing with their operations before, but this time the representative I dealt with was pleasant and seemed pretty knowledgeable about the booking process. I really appreciated her professional attitude and the way she handled my booking, eh.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

Do you already have an account?

Quick and Informative Email Updates

J
Jeramy

5 reviews

8.5
Overall Rating
Would buy here again
Yes

I really like how OneTravel sends me quick and helpful email updates to keep me in the loop. It's super helpful to get timely reminders about my travel plans and any updates that might pop up. These follow-up emails really help me stay on top of things and feel more ready for my trips. I appreciate the clear and straight-to-the-point communication from OneTravel because it helps me avoid getting stressed or confused.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Quick, easy online booking

A
ada

7 reviews

10.0
Overall Rating
Would buy here again
Yes

I don't normally book stuff online, but this time was actually really good! It was simple and quick, the price was right, and I got an email confirmation right away. I'm definitely pleased with my choice to book through this site.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Flight booking

G
Griffin Zieme

1 reviews

5.5
Overall Rating
Would buy here again
No

I phoned to book my flight thinking it would be a good idea since I have miles rewards, but it ended up costing $87.99 more than booking online. I was pretty bummed to hear the price was higher on the phone. Luckily, I still snagged the flight for the online price of $308.00. I decided not to use my One Travel Credit since I didn't see any perks with my miles rewards. It was a bit disappointing not being able to make use of my rewards.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
6.0

Do you already have an account?

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About OneTravel

OneTravel is a travel website that offers a wide range of services to assist customers in booking flights, hotels, and car rentals. Established in the mid-1990s in a barn in Pennsylvania, OneTravel has grown into a globally recognized online travel agency known for providing consumers with competitive rates on airfares, accommodations, and vehicle hire. Utilizing an advanced booking engine and a dedicated customer service team, OneTravel caters to every aspect of travel planning. The company aims to simplify the booking process and make travel more accessible and affordable for its customers, offering deals and promotions on a diverse array of destinations worldwide.

🌟 How did OneTravel shine for you?

Contact Information

1050 E. Flamingo Rd. Suite 356

89119 Las Vegas

United States

📧 Feedback@onetravel.com

☎ 646-738-4832

🌐 onetravel.com

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Last update: October 19, 2025

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