omio - Reviews and experiences

I recently had to make a last-minute change to my bus reservation, eh. I was really happy with the service I got from both the chat bot and the live agent at the carrier. The switch from the chat bot to the live agent went really smoothly and fast, and I was able to make the change I needed without any problems, with a confirmation coming through in no time. It was an easy peasy process that saved me a bunch of headache, and I'm grateful for how quick and helpful the customer service team was, eh.

The customer service experience I had with omio was so great. I had to change my train booking and got an email from this nice person named Uta. They were so helpful and friendly, you could tell it wasn't just some robot writing to me. Booking stuff online can be a bit overwhelming, especially changing things, but Uta's email really calmed me down. They explained everything clearly and made me feel taken care of. I really liked that personal touch, it made me feel like a valued customer. I think more companies should see how important good customer service is to the whole experience.

Despite screwing up my reservation dates at first, I gotta say I was pretty impressed with the customer service I got from the rep I talked to. Plamen was super helpful and chill when he helped me switch up my reservation. His communication was on point and he was all about solving my problem. He made a potentially stressful situation a whole lot easier. I'm grateful for all the work he put in to fix things up quickly. Thanks a bunch, Plamen!

The Omio team was surprisingly helpful when I needed to change my seat on my ticket! I couldn't figure it out on the app, so I asked for help and they were really quick to respond. They gave me simple instructions on how to switch my seat and made sure everything was sorted out. I was really pleased with the excellent service they provided!