omio - Reviews and experiences

My experience with Omio was really frustrating and disappointing, eh. I booked tickets for a group, but then found out the bus was full, you know? Omio did let me know about the problem, but trying to get a refund for the tickets was a total nightmare, eh. Even though I booked new tickets and had to pay again, I still haven't gotten my money back for the original tickets, you know? It's been over four weeks now and Omio hasn't responded to my requests for a refund, just keeps sending those generic automated messages, eh. Their lack of communication and taking responsibility is just not right, eh. Omio really needs to step up and start respecting customer rights, and stop dragging their heels on giving back money that belongs to us, it's just shameful, eh.

I gotta say, I'm really impressed with the customer service from the team. From the time I booked my ticket to when I got it, I felt like they really cared about me. They were quick to communicate and always answered my questions right away. Thanks for making everything so easy and hassle-free.