LOT Polish Airlines - Reviews and experiences

Half asleep in the Warsaw lounge I decided to try this overnight run. I flew Warsaw–Tbilisi last month, travelling with a small kid. Boarding was calm. The business seat flat enough to get some real sleep and the blanket was fine. Little practical touches mattered — a branded backpack with a colouring book and pencils kept the kid occupied for most of the trip. Crew were efficient, quiet and on top of things. Nothing showy. The cabin felt tidy and functional. For short to medium hops it’s a reliable choice. Longer routes might need better sleep setups.

double-check connections, and if it’s tight ask for a partner rebook right away. I hope the airline reassesses how they handle these edge cases; a real person offering a sensible rebook would have changed this whole experience.

the Sofia→Warsaw cabin crew were a bit curt. I had that awkward “what do you have?” moment where the trolley wasn’t even near me and the answer felt rushed. Contrast that with the Warsaw→London crew who were friendly and thorough — shout out to them if they read this, great service. We did hit a nearly two‑hour delay, which is never fun, but the pilot explained exactly why and what they were doing. That kind of transparency made the wait way less annoying.
Pricewise it was actually the cheapest last‑minute option I found, and not wildly more than regular fares elsewhere, so I can’t complain. All in all I flew away pleasantly surprised — not perfect, but decent value and some genuinely good service moments. I’d book them again for sure, especially if I’m not in a hurry.